Support Jobs in Chappaqua, NY

1 job found

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1d ago

Field Tech Support Analyst

Optum Chappaqua, NY

Chappaqua, NY

1d ago

$28 - $51/hr Full time Active Directory Customer Support End User Support

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Job Description

Field Tech Support Analyst role based in Chappaqua, NY, onsite, offering an hourly range of USD 28 to 51 and supporting clinicians within a 50-mile radius.

Responsibilities

Serve as the on-site escalation point for clinicians needing technical assistance, employing diagnostic techniques and tools to resolve issues.
Travel within a 50-mile radius to deliver hands-on IT support and perform on-site troubleshooting.
Install and verify the operational status of workstations, printers, phones, fax machines, computers, and software applications.
Communicate clearly with customers and escalate unresolved incidents to the next level of support as needed.
Log issues and their resolutions, participating in an on-call rotation for after-hours support.
Provide technical expertise to end users and assist in resolving hardware and software problems.
Diagnose and resolve issues involving operating systems, applications, and network configurations; replace parts as necessary.
Prioritize and manage workload independently while focusing on critical items, adapting to new technologies and improving procedures as required.
Coordinate new access needs and security changes with internal IT leadership, ensuring proper user ID and password communication.
Direct external contract resources for hardware installations and repairs as needed, maintain inventory, and ensure IT asset security.

Requirements

Technical certifications such as CompTIA A+ and Network+, Microsoft MCP/MCSE, or Cisco CCNA.
4+ years of experience delivering IT desktop support in a corporate or clinical/business environment.
4+ years installing, configuring, and supporting desktop hardware, software applications, and server infrastructure.
4+ years installing, maintaining, and supporting networked devices (printers, scanners, peripherals).
4+ years of hands-on experience with Windows operating systems, including installation, configuration, and troubleshooting.
Experience with enterprise technologies such as Active Directory, VPNs, Exchange, Citrix, and backup solutions.
4+ years diagnosing and resolving hardware, software, and basic networking issues.
1+ years supporting enterprise environments using technologies like Cisco networking tools, SharePoint, and backup software.
Solid working knowledge of PC hardware, peripherals, and imaging/data migration processes.
Access to reliable transportation and a valid US driver's license.
All Telecommuters must adhere to UnitedHealth Group's Telecommuter Policy.

Technologies

Active Directory
VPNs
Exchange
Citrix
Backup solutions
Cisco networking tools
SharePoint
Backup software
Windows operating systems

Benefits

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution

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