Support Jobs in Chillicothe, OH

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Technical Support Rep I

Shentel Chillicothe, OH

Chillicothe, OH

Today

$18+/hr Full time Billing Support Customer Service Customer Support

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Job Description

Shentel is looking for a Technical Support Representative to join an onsite team in Chillicothe, OH. In this role, you will help subscribers troubleshoot Streaming TV and Home Internet services, address technical questions, and manage customer requests using the tools your team relies on. The position focuses on professionalism, empathy, and consistent performance against service and quality metrics.

What you’ll do

Assist customers with Streaming TV and Home Internet service questions and technical troubleshooting
Diagnose and resolve service-related issues with professionalism and empathy
Use phone systems, billing applications, and ticketing tools to manage customer requests
Create detailed support tickets and coordinate resolutions when additional assistance is needed
Deliver outstanding customer experiences in every interaction
Meet and exceed performance goals, quality standards, and service metrics
Collaborate with supervisors and quality teams to continuously improve customer satisfaction
Support and follow company policies, procedures, and internal controls
Represent the Shentel brand by demonstrating values, professionalism, and service excellence
Maintain schedule adherence and reliability as part of a high-performing team

Key responsibilities

Provide technical support and customer assistance for service issues
Communicate clearly while documenting outcomes and next steps
Coordinate escalation and follow through to resolution using internal systems

Requirements

High School Diploma or equivalent required
Minimum 1 year of customer service or call center experience
Strong verbal and written communication skills
Excellent interpersonal and customer service abilities
Computer proficiency and comfort using multiple applications
Strong analytical and problem-solving skills
Ability to make informed decisions and troubleshoot effectively
Ability to read, write, and interpret information accurately
Enjoys helping customers and solving problems
Can remain calm and professional during challenging situations
Strong attention to detail and organizational skills
Comfort learning and navigating multiple software systems
Takes ownership and follows through to resolution
Self-motivated and eager to grow
Ability to work evening and weekend shifts (2pm to 11pm)

Tools you’ll use

Phone systems
Billing applications
Ticketing tools

Compensation and benefits

$18 per hour starting pay, plus shift differential
401(k) with world class match up to 8% company contribution
Medical, dental, vision, and life insurance with company subsidies
Up to 3 weeks of PTO and up to 9 paid holidays
Service discounts available for candidates who reside within Shentel or Glo Fiber service areas

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