Billing Support

Billing Support Jobs

2 jobs found

Today

Technical Support Rep I

Shentel Chillicothe, OH

Chillicothe, OH

Today

$18+/hr Full time Billing Support Customer Service Customer Support

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Job Description

Shentel is looking for a Technical Support Representative to join an onsite team in Chillicothe, OH. In this role, you will help subscribers troubleshoot Streaming TV and Home Internet services, address technical questions, and manage customer requests using the tools your team relies on. The position focuses on professionalism, empathy, and consistent performance against service and quality metrics.

What you’ll do

Assist customers with Streaming TV and Home Internet service questions and technical troubleshooting
Diagnose and resolve service-related issues with professionalism and empathy
Use phone systems, billing applications, and ticketing tools to manage customer requests
Create detailed support tickets and coordinate resolutions when additional assistance is needed
Deliver outstanding customer experiences in every interaction
Meet and exceed performance goals, quality standards, and service metrics
Collaborate with supervisors and quality teams to continuously improve customer satisfaction
Support and follow company policies, procedures, and internal controls
Represent the Shentel brand by demonstrating values, professionalism, and service excellence
Maintain schedule adherence and reliability as part of a high-performing team

Key responsibilities

Provide technical support and customer assistance for service issues
Communicate clearly while documenting outcomes and next steps
Coordinate escalation and follow through to resolution using internal systems

Requirements

High School Diploma or equivalent required
Minimum 1 year of customer service or call center experience
Strong verbal and written communication skills
Excellent interpersonal and customer service abilities
Computer proficiency and comfort using multiple applications
Strong analytical and problem-solving skills
Ability to make informed decisions and troubleshoot effectively
Ability to read, write, and interpret information accurately
Enjoys helping customers and solving problems
Can remain calm and professional during challenging situations
Strong attention to detail and organizational skills
Comfort learning and navigating multiple software systems
Takes ownership and follows through to resolution
Self-motivated and eager to grow
Ability to work evening and weekend shifts (2pm to 11pm)

Tools you’ll use

Phone systems
Billing applications
Ticketing tools

Compensation and benefits

$18 per hour starting pay, plus shift differential
401(k) with world class match up to 8% company contribution
Medical, dental, vision, and life insurance with company subsidies
Up to 3 weeks of PTO and up to 9 paid holidays
Service discounts available for candidates who reside within Shentel or Glo Fiber service areas

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7d ago

Technical Support Specialist

Movate South Jordan, UT

South Jordan, UT

7d ago

$23 - $23/hr Full time Application Support Billing Support Cdn

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Job Description

The Technical Support Specialist at Movate supports customers by diagnosing and resolving technical billing concerns through chat and email. The role is focused on billing and registrar system assistance, with a strong technical foundation in CDN and DNS tools.

Location

South Jordan, UT (onsite)
Commuting area: South Jordan, UT 84095 (required)

Compensation

USD 23 per hour

Role Summary

This position resolves customers’ technical billing issues by investigating system behavior, troubleshooting related infrastructure, and guiding clients with clear next steps. The candidate must have 2+ years of customer-facing experience, along with hands-on experience using CDN and DNS tooling, and supporting billing and registrar systems.

Key Responsibilities

Handle technical billing inquiries for customers via chat and email.
Research and resolve client billing issues using standard billing tools and payment platforms.
Provide customers with clear, actionable insights based on findings.

Required Education

High school diploma

Required Qualifications

Associate’s or Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field is preferred, or equivalent work experience.
2+ years in customer-facing roles, preferably technical support or customer service with a focus on billing and registrar systems.
Experience investigating and resolving billing issues, including work with standard billing tools and payment platforms.
Strong analytical skills and the ability to communicate findings clearly and practically to customers.
Technical troubleshooting capability.
Experience with modern operating systems, including macOS.
Basic understanding of how the Internet and registrar systems work, including terminology for CDN, DNS, and domain registration.
Proficiency using ticketing systems such as Salesforce Service Cloud or Zendesk.
Exceptional attention to detail and accuracy.
Strong written, verbal, and interpersonal communication skills across organizational levels.
Ability to work efficiently in a fast-paced environment.
Proficiency with standard billing tools and payment platforms; Stripe experience is preferred.
Familiarity with Atlassian Confluence.
Basic ability to use SQL queries.
Knowledge of financial and accounting terminology, including bad debt, collectible invoices, sales tax, credits, and refunds.

Experience Requirements

Domain Name System: 2 years (required)
Content Delivery Network: 2 years (required)

Tools and Technologies

CDN (Content Delivery Network)
DNS (Domain Name System)
macOS
Salesforce Service Cloud
Zendesk
Stripe
Atlassian Confluence
SQL

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

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Billing Support Jobs

Technical Support Rep I

Technical Support Specialist

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