Support Jobs in Clarksville, TN

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1mo ago

Help Desk Coordinator

Florim USA Clarksville, TN

Clarksville, TN

1mo ago Closed

$22 - $26/hr Full time Coordinator Customer Service Customer Support

This position is no longer accepting applications (closed Jul 15, 2026).

Job Description

On-site Help Desk Coordinator in Clarksville, TN, responsible for first-line IT support, incident logging, and end-user assistance to uphold service standards.

Responsibilities

Serve as the initial contact for IT incidents and service requests via phone, email, ticketing system, or in person.
Diagnose and fix hardware, software, network, account, and peripheral issues to restore normal operations.
Enter incidents into the ticketing system with appropriate categorization and prioritization.
Escalate complex or unresolved problems to the IT team or external vendors as needed.
Keep help desk documentation, SOPs, and knowledge base articles current and accessible.
Collaborate with IT and other departments to streamline support processes and improve service delivery.
Monitor open tickets and follow up to ensure timely resolution and user satisfaction.
Support company initiatives related to sustainability, safety, and community engagement.

Requirements

High school diploma is required.
Ability to work on-site in Clarksville, TN, with potential exposure to an occasional manufacturing environment.

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Location

Clarksville, TN 37040 (Required)

Ability to Commute

Must be able to commute to Clarksville, TN 37040 (Required)

Work Location

In person

Pay

USD 22.00 - 26.00 per hour

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