Help Desk Coordinator

On-site Help Desk Coordinator in Clarksville, TN, responsible for first-line IT support, incident logging, and end-user assistance to uphold service standards.

Responsibilities

• Serve as the initial contact for IT incidents and service requests via phone, email, ticketing system, or in person.
• Diagnose and fix hardware, software, network, account, and peripheral issues to restore normal operations.
• Enter incidents into the ticketing system with appropriate categorization and prioritization.
• Escalate complex or unresolved problems to the IT team or external vendors as needed.
• Keep help desk documentation, SOPs, and knowledge base articles current and accessible.
• Collaborate with IT and other departments to streamline support processes and improve service delivery.
• Monitor open tickets and follow up to ensure timely resolution and user satisfaction.
• Support company initiatives related to sustainability, safety, and community engagement.

Requirements

• High school diploma is required.
• Ability to work on-site in Clarksville, TN, with potential exposure to an occasional manufacturing environment.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Location

• Clarksville, TN 37040 (Required)

Ability to Commute

• Must be able to commute to Clarksville, TN 37040 (Required)

Work Location

• In person

Pay

• USD 22.00 - 26.00 per hour