Support Jobs in Clifton Park, NY

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Service Desk Technician I

Reverus Clifton Park, NY

Clifton Park, NY

Today

$50k - $60k/yr Full time Customer Support End User Support Hardware Support

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Job Description

Reverus is hiring a Service Desk Technician I to support client networks through technical troubleshooting, resolution, and solution recommendations in a hybrid setup from Clifton Park, NY.

Responsibilities

Act as a first responder to resolve tickets using phone support and/or a ticketing system
Use the ticketing system to resolve, document, escalate, and communicate updates professionally with clients
Provide occasional local travel to client sites for deployment of workstations and other equipment
Independently research troubleshooting approaches and collaborate with other staff members
Help maintain the security of client systems, information, and data
Represent yourself and the company with consistent professional conduct
Maintain geographic presence in the local vicinity of Clifton Park, NY

Requirements

1 to 3 years of IT experience
Ability to communicate effectively with technical and non-technical users across different business environments
Ability to provide desktop and end-user support for hardware and software solutions
Capable of working independently and as part of a team
Ability to learn and document processes for third-party applications
Self-starter who is eager to learn and participate in troubleshooting
Occasional local travel capability
Valid driver’s license
United States work authorization required

Technologies

RMM tools
Office 365
GSuite

Beneficial Skills

Familiar with SaaS solutions including Office 365 and GSuite
Proficiency using RMM tools
Experience working for an MSP
Industry standard certifications

Physical Requirements

Ability to sit for prolonged periods working at a desk on a computer
Ability to lift up to 15 pounds to independently install technology equipment
Ability to stand, bend, push, pull, twist, kneel, and stoop for periods of time

Job Details

Job type: Full-time
Location: Hybrid remote in Clifton Park, NY
Salary: USD 50,000 - 60,000 per year

Benefits

Health, Dental, Vision
401(k) matching
Paid Time Off
Parental Leave

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