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Reverus

Service Desk Technician I

Reverus
Clifton Park, NY $50k - $60k/yr Full time Posted 24d ago
Customer Support End User Support Hardware Support Help Desk Support Incident Management Information Technology (IT) It Service Management IT Services Office 365 Onsite Phone Support Service Desk Service Desk Technician Service Desk Ticketing Service Management Technical Support
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Job Description

Reverus is hiring a Service Desk Technician I to support client networks through technical troubleshooting, resolution, and solution recommendations in a hybrid setup from Clifton Park, NY.

Responsibilities

  • Act as a first responder to resolve tickets using phone support and/or a ticketing system
  • Use the ticketing system to resolve, document, escalate, and communicate updates professionally with clients
  • Provide occasional local travel to client sites for deployment of workstations and other equipment
  • Independently research troubleshooting approaches and collaborate with other staff members
  • Help maintain the security of client systems, information, and data
  • Represent yourself and the company with consistent professional conduct
  • Maintain geographic presence in the local vicinity of Clifton Park, NY

Requirements

  • 1 to 3 years of IT experience
  • Ability to communicate effectively with technical and non-technical users across different business environments
  • Ability to provide desktop and end-user support for hardware and software solutions
  • Capable of working independently and as part of a team
  • Ability to learn and document processes for third-party applications
  • Self-starter who is eager to learn and participate in troubleshooting
  • Occasional local travel capability
  • Valid driver’s license
  • United States work authorization required

Technologies

  • RMM tools
  • Office 365
  • GSuite

Beneficial Skills

  • Familiar with SaaS solutions including Office 365 and GSuite
  • Proficiency using RMM tools
  • Experience working for an MSP
  • Industry standard certifications

Physical Requirements

  • Ability to sit for prolonged periods working at a desk on a computer
  • Ability to lift up to 15 pounds to independently install technology equipment
  • Ability to stand, bend, push, pull, twist, kneel, and stoop for periods of time

Job Details

  • Job type: Full-time
  • Location: Hybrid remote in Clifton Park, NY
  • Salary: USD 50,000 - 60,000 per year

Benefits

  • Health, Dental, Vision
  • 401(k) matching
  • Paid Time Off
  • Parental Leave

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