Support Jobs in Conroe, TX

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IT Support Specialist

Scout Conroe, TX

Conroe, TX

Today

Full time Active Directory End User Support Help Desk

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Job Description

The IT Support Specialist provides technical assistance and help desk support for internal users, handling requests in person or remotely. The role also includes hands-on maintenance and administration across end-user systems, Microsoft 365, networking, and key infrastructure components.

Onsite Location

Conroe, TX (onsite)

Key Responsibilities

Manage Help Desk tickets and document issues, repairs, and resolutions
Provide support through a rotating after-hours and weekend on-call schedule
Troubleshoot hardware, software, printers, and peripherals in person and remotely
Install, configure, and upgrade operating systems, applications, and peripherals
Onboard and offboard employees, including account setup, deactivation, and access management
Support Microsoft 365 applications, including Outlook, Teams, and other business applications
Troubleshoot basic wired and wireless network connectivity issues
Maintain hardware and software inventories, equipment assignments, and asset tracking
Identify and recommend improvements to IT support processes and procedures
Develop, configure, and troubleshoot local networks
Administer and maintain Windows Server environments, including Active Directory and Group Policy
Administer Microsoft 365, SharePoint, and Exchange user management, permissions, and security configurations
Configure, maintain, and troubleshoot firewalls, VPN connections, and other network security components
Monitor network performance and security of company networks and computer systems
Monitor and maintain servers, virtualization environments, backup systems, and other critical IT infrastructure
Assist with cybersecurity, including endpoint protection, security monitoring, and vulnerability remediation

Required and Preferred Qualifications

Required: General knowledge of computer hardware, software, and operating systems
Required: Strong problem-solving and troubleshooting abilities
Required: Excellent communication and customer service skills
Required: Willingness to learn new technologies
Required: Ability to work independently and manage multiple requests
Preferred, but not required: Previous IT help desk or network administration experience
Preferred, but not required: Experience with Windows Server and Active Directory
Preferred, but not required: Familiarity with Microsoft 365 administration
Preferred, but not required: Knowledge of TCP/IP, DNS, DHCP, VLANs, and firewalls
Preferred, but not required: Degree in Computer Science or an acceptable combination of education, certifications, and relevant experience
Preferred, but not required: CompTIA A+, Network+, Security+, or Cisco certifications
Preferred, but not required: Experience supporting multiple locations or business environments

Technologies

Microsoft 365, Outlook, Teams, SharePoint, Exchange
Windows Server, Active Directory, Group Policy
Firewalls, VPN
Endpoint protection
Virtualization, backup systems

Work Environment and Physical Demands

Prolonged periods sitting, standing, and working on a computer
Ability to provide technical assistance in an industrial setting
Must be able to lift up to 15 pounds

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