IT Support Specialist

The IT Support Specialist provides technical assistance and help desk support for internal users, handling requests in person or remotely. The role also includes hands-on maintenance and administration across end-user systems, Microsoft 365, networking, and key infrastructure components.

Onsite Location

Conroe, TX (onsite)

Key Responsibilities

• Manage Help Desk tickets and document issues, repairs, and resolutions
• Provide support through a rotating after-hours and weekend on-call schedule
• Troubleshoot hardware, software, printers, and peripherals in person and remotely
• Install, configure, and upgrade operating systems, applications, and peripherals
• Onboard and offboard employees, including account setup, deactivation, and access management
• Support Microsoft 365 applications, including Outlook, Teams, and other business applications
• Troubleshoot basic wired and wireless network connectivity issues
• Maintain hardware and software inventories, equipment assignments, and asset tracking
• Identify and recommend improvements to IT support processes and procedures
• Develop, configure, and troubleshoot local networks
• Administer and maintain Windows Server environments, including Active Directory and Group Policy
• Administer Microsoft 365, SharePoint, and Exchange user management, permissions, and security configurations
• Configure, maintain, and troubleshoot firewalls, VPN connections, and other network security components
• Monitor network performance and security of company networks and computer systems
• Monitor and maintain servers, virtualization environments, backup systems, and other critical IT infrastructure
• Assist with cybersecurity, including endpoint protection, security monitoring, and vulnerability remediation

Required and Preferred Qualifications

• Required: General knowledge of computer hardware, software, and operating systems
• Required: Strong problem-solving and troubleshooting abilities
• Required: Excellent communication and customer service skills
• Required: Willingness to learn new technologies
• Required: Ability to work independently and manage multiple requests
• Preferred, but not required: Previous IT help desk or network administration experience
• Preferred, but not required: Experience with Windows Server and Active Directory
• Preferred, but not required: Familiarity with Microsoft 365 administration
• Preferred, but not required: Knowledge of TCP/IP, DNS, DHCP, VLANs, and firewalls
• Preferred, but not required: Degree in Computer Science or an acceptable combination of education, certifications, and relevant experience
• Preferred, but not required: CompTIA A+, Network+, Security+, or Cisco certifications
• Preferred, but not required: Experience supporting multiple locations or business environments

Technologies

• Microsoft 365, Outlook, Teams, SharePoint, Exchange
• Windows Server, Active Directory, Group Policy
• Firewalls, VPN
• Endpoint protection
• Virtualization, backup systems

Work Environment and Physical Demands

• Prolonged periods sitting, standing, and working on a computer
• Ability to provide technical assistance in an industrial setting
• Must be able to lift up to 15 pounds