Support Jobs in Corona, CA

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Today

Helpdesk Technician (MSP) Level 2

Buzz Cybersecurity Corona, CA

Corona, CA

Today

$22 - $45/hr Full time Active Directory Cloud Platforms Help Desk

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Job Description

Buzz Cybersecurity is hiring a Level 2 Helpdesk Technician to support end users in a start-up environment, handling IT problems both independently and as part of a team. This hybrid role in Corona, CA focuses on troubleshooting, ticket resolution, and maintaining reliable network and system operations with an emphasis on security verification.

You will use a remote monitoring and management system and a ticketing system to triage and resolve issues coming in through tickets and phone calls. The position also involves hands-on work across Microsoft platforms, networking fundamentals, and common security checks used in an SMB setting.

Responsibilities

Configure and install network devices and services, including routers, switches, firewalls, load balancers, VPN, and QoS
Respond to incoming tickets and phone calls
Maintain networks and perform system upgrades, including service packs, patches, hot fixes, and security configuration
Liaise with vendors and other IT personnel to support quick resolution
Multi-task and prioritize work in a fast-paced environment
Work with the team to complete customer requests in a timely manner and escalate issues requiring collaboration

What You’ll Troubleshoot

Microsoft Office applications, including Microsoft Exchange/Outlook, OneDrive, and other Office 365 suite apps
General computer and network issues
Desktops, laptops, phones, and other mobile devices across both software and hardware
VPN and Firewall issues
System security risks by using tools to verify and scan for vulnerabilities

Requirements

1 year work experience with an MSP or in a technical support role in an IT department
Familiarity with Microsoft Operating Systems across all desktop and server versions
Data Backup and Recovery experience
VMWare and Omnissa experience is preferred
Solid understanding of networking concepts including TCP/IP, routing protocols, DHCP, VLANs, VPN, DNS, and SD-WAN
Knowledge of Microsoft platform systems including Active Directory, IIS, Exchange, SQL, SharePoint, and RDS
Hands-on experience with monitoring, network diagnostic, and network analytics tools

Technologies

Remote monitoring and management system, ticketing system
Microsoft Exchange, Outlook, OneDrive, Office 365 suite
Windows Server, Active Directory Domain Services, Group Policy
TCP/IP, VPN, Firewall, routers, switches, load balancers, QoS, DHCP, VLANs, DNS, SD-WAN
VMWare and Omnissa
IIS, Exchange, SQL, SharePoint, RDS
Service packs, patches, hot fixes, monitoring and network diagnostic/analytics tools
HIPAA compliance (in scope for security practices)

Job Type, Location, and Pay

Job types: Full-time, Part-time, Contract
Location: Hybrid remote in Corona, CA 92877
Pay: $22.00 - $45.00 per hour (hourly range also listed as $20.00 - $45.00)

Benefits

401(k)
Flexible schedule
Health insurance
Paid time off

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