Helpdesk Technician (MSP) Level 2

Buzz Cybersecurity is hiring a Level 2 Helpdesk Technician to support end users in a start-up environment, handling IT problems both independently and as part of a team. This hybrid role in Corona, CA focuses on troubleshooting, ticket resolution, and maintaining reliable network and system operations with an emphasis on security verification.

You will use a remote monitoring and management system and a ticketing system to triage and resolve issues coming in through tickets and phone calls. The position also involves hands-on work across Microsoft platforms, networking fundamentals, and common security checks used in an SMB setting.

Responsibilities

• Configure and install network devices and services, including routers, switches, firewalls, load balancers, VPN, and QoS
• Respond to incoming tickets and phone calls
• Maintain networks and perform system upgrades, including service packs, patches, hot fixes, and security configuration
• Liaise with vendors and other IT personnel to support quick resolution
• Multi-task and prioritize work in a fast-paced environment
• Work with the team to complete customer requests in a timely manner and escalate issues requiring collaboration

What You’ll Troubleshoot

• Microsoft Office applications, including Microsoft Exchange/Outlook, OneDrive, and other Office 365 suite apps
• General computer and network issues
• Desktops, laptops, phones, and other mobile devices across both software and hardware
• VPN and Firewall issues
• System security risks by using tools to verify and scan for vulnerabilities

Requirements

• 1 year work experience with an MSP or in a technical support role in an IT department
• Familiarity with Microsoft Operating Systems across all desktop and server versions
• Data Backup and Recovery experience
• VMWare and Omnissa experience is preferred
• Solid understanding of networking concepts including TCP/IP, routing protocols, DHCP, VLANs, VPN, DNS, and SD-WAN
• Knowledge of Microsoft platform systems including Active Directory, IIS, Exchange, SQL, SharePoint, and RDS
• Hands-on experience with monitoring, network diagnostic, and network analytics tools

Technologies

• Remote monitoring and management system, ticketing system
• Microsoft Exchange, Outlook, OneDrive, Office 365 suite
• Windows Server, Active Directory Domain Services, Group Policy
• TCP/IP, VPN, Firewall, routers, switches, load balancers, QoS, DHCP, VLANs, DNS, SD-WAN
• VMWare and Omnissa
• IIS, Exchange, SQL, SharePoint, RDS
• Service packs, patches, hot fixes, monitoring and network diagnostic/analytics tools
• HIPAA compliance (in scope for security practices)

Job Type, Location, and Pay

• Job types: Full-time, Part-time, Contract
• Location: Hybrid remote in Corona, CA 92877
• Pay: $22.00 - $45.00 per hour (hourly range also listed as $20.00 - $45.00)

Benefits

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off