Support Jobs in Cottonwood, AZ

1 job found

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30d ago

Spectrum Healthcare Cottonwood, AZ

Cottonwood, AZ

30d ago Closed

$24+/hr Full time End User Support Hardware Support Help Desk Support

This position is no longer accepting applications (closed Sep 9, 2026).

Serve as the primary IT Help Desk contact for staff across Spectrum Healthcare in Cottonwood, AZ.

Handle IT requests from staff across locations, including walk-ups at the Cottonwood IT office plus phone, instant messages, and help desk tickets from remote users
Troubleshoot and resolve issues across hardware, software, and VOIP phone systems; coordinate with other IT staff or vendor support when escalation is needed
Document every incident and resolution in the ticketing system to ensure issues are tracked end-to-end
Image, configure, and stage equipment for new hires, including laptops, computers, phones, and peripherals
Present and deliver the IT portion of new employee orientation, covering systems, accounts, security, and how to contact IT support
Set up and support equipment for telemedicine sessions and related trainings
Provide backup support to the rest of the IT team and participate in the on-call rotation

High School Diploma or GED
Experience with Microsoft 365 and a customer-service-first approach
Strong troubleshooting skills across computer hardware, software, and networking
Familiarity with EHR / medical software solutions
Experience supporting VOIP phone systems
Ability to support users both in person and remotely
Hands-on experience imaging, configuring, and deploying end-user equipment
Comfort presenting and delivering training to groups
Prior experience in a healthcare or clinical setting
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Available to work on-site five days per week at the Cottonwood, AZ campus during the first 90 days
Must live within commuting distance of the Cottonwood campus for occasional same-day on-site coverage
Availability for the IT on-call rotation
Physical ability to sit for extended periods, move around the clinic, and occasionally carry up to 15 lbs. of equipment
Ability to speak, read, and write fluently in English
Must be 18 years or older
Ability to obtain a Level 1 Fingerprint Clearance Card

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