IT Help Desk Specialist II

Serve as the primary IT Help Desk contact for staff across Spectrum Healthcare in Cottonwood, AZ.

Responsibilities

• Handle IT requests from staff across locations, including walk-ups at the Cottonwood IT office plus phone, instant messages, and help desk tickets from remote users
• Troubleshoot and resolve issues across hardware, software, and VOIP phone systems; coordinate with other IT staff or vendor support when escalation is needed
• Document every incident and resolution in the ticketing system to ensure issues are tracked end-to-end
• Image, configure, and stage equipment for new hires, including laptops, computers, phones, and peripherals
• Present and deliver the IT portion of new employee orientation, covering systems, accounts, security, and how to contact IT support
• Set up and support equipment for telemedicine sessions and related trainings
• Provide backup support to the rest of the IT team and participate in the on-call rotation

Requirements

• High School Diploma or GED
• Experience with Microsoft 365 and a customer-service-first approach
• Strong troubleshooting skills across computer hardware, software, and networking
• Familiarity with EHR / medical software solutions
• Experience supporting VOIP phone systems
• Ability to support users both in person and remotely
• Hands-on experience imaging, configuring, and deploying end-user equipment
• Comfort presenting and delivering training to groups
• Prior experience in a healthcare or clinical setting
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Available to work on-site five days per week at the Cottonwood, AZ campus during the first 90 days
• Must live within commuting distance of the Cottonwood campus for occasional same-day on-site coverage
• Availability for the IT on-call rotation
• Physical ability to sit for extended periods, move around the clinic, and occasionally carry up to 15 lbs. of equipment
• Ability to speak, read, and write fluently in English
• Must be 18 years or older
• Ability to obtain a Level 1 Fingerprint Clearance Card

Technologies

• Microsoft 365
• VOIP
• EHR / medical software solutions

Pay

• Starting at $24 per hour

Role Location / Schedule

• Hybrid (option after the first 90 days) | Cottonwood, AZ
• Full-Time
• Starts fully on-site at the Cottonwood campus
• Ability to work on-site five days per week during the first 90 days

Why Join Us

• Meaningful work supporting the people caring for the community
• Collaborative IT team with opportunities for ownership and variety
• Room to grow across hardware, systems, and clinical technology
• Mission-driven organization focused on whole-person behavioral health care