Support Jobs in De Pere, WI

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17d ago

Customer Tech Support Specialist – Industrial Equipment

Washworld Inc De Pere, WI

De Pere, WI

17d ago

Full time Electrical Engineering Customer Service Customer Support

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Job Description

At Washworld Inc, you join a team that prioritizes customers, thoughtful growth, and collaborative problem solving. This on site role in De Pere, WI centers on frontline technical support for Washworld vehicle wash equipment, with close coordination to Engineering and Production to resolve issues. Expect a supportive culture, clear development opportunities, and a benefits package designed to support you and your family.

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Responsibilities

Troubleshoot technical issues with Washworld vehicle wash equipment
Assist customers in diagnosing electrical, mechanical, and plumbing problems
Guide customers through solutions over the phone and see issues through to resolution
Answer questions about system features, operation, and performance
Track and document support activity
Assist with warranty-related questions and coordinate solutions
Partner with Engineering to share customer feedback and identify product improvements
Learn new products and systems to support customers as equipment evolves
Participate in an on-call rotation for after-hours technical support

Requirements

A strong mechanical mindset with the ability to visualize how things work and troubleshoot step by step
An interest in working with electrical, mechanical, or plumbing components (valves, relays, switches, etc.)
Ability to stay calm, focused, and solution oriented when addressing problems
A customer-first mindset and a willingness to take ownership of issues to reach the right solution
Clear communication and a professional, confident phone presence
Ability to manage multiple issues and prioritize effectively
A team oriented approach with a sense of humor and the ability to keep things light
Willingness to learn and continuously expand technical knowledge
Experience in a technical, manufacturing, or hands-on environment is helpful but not required

Our non-negotiable standards

Customer Obsession: We put customers at the center of every decision and focus on long-term value.
Calculated Growth: We pursue thoughtful, sustainable growth in our people, products, and business.
Relationships: We prioritize partnerships over transactions and value strong collaboration.
Accountability: We take ownership of our work and follow through on commitments.
Trustworthiness: We build trust through honesty, integrity, and responsible decision-making.
Golden Rule: We treat others with respect, kindness, and consideration.

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