Customer Tech Support Specialist – Industrial Equipment

At Washworld Inc, you join a team that prioritizes customers, thoughtful growth, and collaborative problem solving. This on site role in De Pere, WI centers on frontline technical support for Washworld vehicle wash equipment, with close coordination to Engineering and Production to resolve issues. Expect a supportive culture, clear development opportunities, and a benefits package designed to support you and your family.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Responsibilities

• Troubleshoot technical issues with Washworld vehicle wash equipment
• Assist customers in diagnosing electrical, mechanical, and plumbing problems
• Guide customers through solutions over the phone and see issues through to resolution
• Answer questions about system features, operation, and performance
• Track and document support activity
• Assist with warranty-related questions and coordinate solutions
• Partner with Engineering to share customer feedback and identify product improvements
• Learn new products and systems to support customers as equipment evolves
• Participate in an on-call rotation for after-hours technical support

Requirements

• A strong mechanical mindset with the ability to visualize how things work and troubleshoot step by step
• An interest in working with electrical, mechanical, or plumbing components (valves, relays, switches, etc.)
• Ability to stay calm, focused, and solution oriented when addressing problems
• A customer-first mindset and a willingness to take ownership of issues to reach the right solution
• Clear communication and a professional, confident phone presence
• Ability to manage multiple issues and prioritize effectively
• A team oriented approach with a sense of humor and the ability to keep things light
• Willingness to learn and continuously expand technical knowledge
• Experience in a technical, manufacturing, or hands-on environment is helpful but not required

Our non-negotiable standards

• Customer Obsession: We put customers at the center of every decision and focus on long-term value.
• Calculated Growth: We pursue thoughtful, sustainable growth in our people, products, and business.
• Relationships: We prioritize partnerships over transactions and value strong collaboration.
• Accountability: We take ownership of our work and follow through on commitments.
• Trustworthiness: We build trust through honesty, integrity, and responsible decision-making.
• Golden Rule: We treat others with respect, kindness, and consideration.