Delray Beach, FL

Support Jobs in Delray Beach, FL

2 jobs found

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1mo ago

Police Technical Support Analyst I

City of Delray Beach, FL Delray Beach, FL

Delray Beach, FL

1mo ago Closed

$51k - $86k/yr Full time Active Directory Application Support Cad Dispatch

This position is no longer accepting applications (closed Nov 3, 2026).

Job Description

Join the City of Delray Beach, FL and support a mission-critical public safety technology environment onsite in Delray Beach. This Technical Support Analyst I role combines hands-on endpoint support with direct impact on the Real-Time Crime Center and the 24/7 911 Communications/CAD Dispatch Center, including rotating on-call duties and emergency response troubleshooting. Work is guided by strict state and federal security mandates, including Criminal Justice Information Services (CJIS), with an environment that values professionalism and positive employee relations.

What you’ll do

Provide tier-level technical assistance, troubleshooting, and lifecycle management for department-issued endpoints, including desktops, rugged laptops, mobile tablets, and smartphones.
Support high-availability services for the Real-Time Crime Center (RTCC) and the 911 Communications/CAD Dispatch Center, prioritizing high-severity tickets that affect emergency services.
Install, update, and troubleshoot specialized public safety applications including Computer-Aided Dispatch (CAD), Records Management Systems (RMS), Mobiles (MDT), and Fleet camera systems.
Provision, modify, and terminate user accounts, manage access permissions and software licensing in line with agency security protocols and CJIS standards.
Deploy, configure, and maintain mission-critical hardware such as in-car mobile data computers (MDCs), CCTV systems, and digital in-car video systems to support evidence compliance and reliable upload connectivity.
Implement and maintain IT inventory, and create and maintain PC and laptop images.
Set up, use, and train other IT employees in AD Manager and PDQ Deploy.
Create and maintain Azure Static and Dynamic Groups and users; perform system administrator functions involving Active Directory, user profile management, additions and deletions, and LAN computer moves/adds/changes.
Provide end user training for general PC use, printer/copier usage, and application usage.
Follow established IT procedures for problem resolution and problem determination, running diagnostics to identify hardware issues and repairs.
Participate in resolving more complex network problems and coordinate with IT staff when conflicts involve applications, operating systems, or network infrastructure.
Handle video conferencing and audio/visual support for meetings.
Maintain third-party application licensing, updates, and installations.
Support peripherals connected to the City network, including VOIP phones, printers, copiers, scanners, cameras, and other devices.
Run user acceptance testing for image and software deployments.
Assist with part numbers and cost estimates for computers, laptops, handheld devices, and peripheral needs for departmental budget analysis.
Evaluate software, test new software, upgrade equipment, and train end users.
Participate in the monthly on-call schedule, adhere to ITIL and ITSM practices, and remain current with technology and training.
Foster positive employee relations and morale City-wide and perform all duties in accordance with the Palm Beach County Code of Ethics and Florida State Statutes 112.313.

What you’ll bring

Associate’s Degree in Computer Science or related field.
Minimum of three (3) years experience working with computers and LAN environments, or five (5) years experience in Desktop Management with advanced technical tasks including implementation and integration of computers, LAN, and hardware/software.
Previous public safety environment experience is preferred but not required.
Must possess or obtain CJIS Security Awareness Certification within the required timeframe; must pass a state and federal criminal background check in accordance with CJIS requirements.
Must obtain a limited access certification for FDLE.
Valid Florida driver’s license with acceptable driving history.
Knowledge of computer/laptop/tablet/iPad capacities and limitations, operating systems and application software, and data communications and local area networking concepts.
Knowledge of MS Windows, MAC, and Android operating systems; LAN concepts and terminology; software/hardware that interacts with host computers.
Ability to understand and follow oral and written instructions, interact with end users, plan and conduct preliminary training, and manage/prioritize routine through specialized and complex assignments.
Skill using personal computer and office software such as MS Word, MS Excel, and electronic mail.
Ability to communicate effectively in oral and written form and adapt to an evolving environment.

Additional details

Location: Delray Beach, FL (onsite)
Salary: USD 51,355 - 86,278 per year
On-call: Monthly on-call schedule; rotating emergency response support
EEO: EEO Statement
Veterans’ preference: Applies
Workplace: Non-Smoking

Work environment

Frequently required to sit, talk or hear, use hands, and reach with both hands and arms.
Occasionally required to walk, stand, kneel, bend, or stoop; may lift or move up to 25 lbs.
Vision abilities include close vision, color perception, and ability to adjust focus.
Works inside and outside with noise and dust; works with electrical energy; may work in poor lighting.

Technologies you may work with

Real-Time Crime Center (RTCC), 911 Communications/CAD Dispatch Center, CAD, RMS, MDT, Fleet camera systems
CJIS, FDLE, AD Manager, PDQ Deploy
Active Directory, Azure Static and Dynamic Groups
VOIP, CCTV, digital in-car video systems, in-car mobile data computers (MDCs)
ITIL, ITSM
MS Windows, MAC, Android, MS Word, MS Excel

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4mo ago

Technical Support Analyst I

City of Delray Beach Delray Beach, FL

Delray Beach, FL

4mo ago Closed

$24 - $39/hr Full time Active Directory Analyst Azure Active Directory

This position is no longer accepting applications (closed Jul 17, 2026).

Job Description

The City of Delray Beach is seeking an on-site Technical Support Analyst I to join its IT team in Delray Beach, Florida. This intermediate role centers on first-level Service Desk support, desktop management, and administration of Active Directory and Microsoft 365, with duties spanning the setup and interconnection of microcomputers, LANs, and related hardware and software to ensure reliable access to applications and decision-support systems.

Location and Compensation

Location: Delray Beach, FL (onsite)

Salary: USD 24 - 39 per hour

Overview

As an intermediate level specialist, you will handle a broad range of tasks from initial user support to deeper system administration. The role covers Active Directory and Microsoft 365 administration, while coordinating the deployment and integration of desktops, laptops, tablets, and other devices to support application access and data workflows across the city.

Responsibilities

Coordinate the management of department computers, notebooks, tablets, iPads, and LANs.
Establish and maintain the IT inventory system.
Develop and sustain standard PC and laptop image configurations.
Create and manage Microsoft Kiosk Server settings and client configurations.
Set up, operate, and train colleagues in AD Manager and PDQ Deploy.
Manage Azure Static and Dynamic Groups and user accounts.
Analyze Microsoft 365 email flow, perform eDiscovery, and conduct content searches.
Collaborate with IT staff on hardware and software design for new networks and modifications to existing networks.
Provide desktop services support for applications, printers, and peripheral devices.
Administer network and application systems, including Active Directory users, profile management, account provisioning, and LAN moves/adds/changes.
Handle VoIP and Unified Communications moves/adds/changes.
Deliver end-user training on general PC usage, printers/copiers, and application usage.
Follow established problem resolution procedures to fix software issues and apply upgrades.
Run diagnostics to identify hardware problems and follow procedures for hardware repair or replacement.
Contribute to resolving more complex network problems and escalate when necessary.
Provide broadcasting, video conferencing, and AV support for meetings.
Install communications equipment and associated software.
Coordinate with other technical staff to resolve conflicts between applications and client/server OS or network infrastructure.
Oversee implementation, licensing, and updates for all third-party applications.
Manage mobility devices including laptops, tablets, iPads, and smartphones.
Support printers, copiers, scanners, cameras, and other peripherals connected to the City network.
Configure and maintain user login scripts.
Perform user acceptance testing for images and software deployments.
Assist with part numbers and cost estimates for computing devices and peripherals; analyze needs against departmental budgets.
Assist in the procurement of microcomputers, laptops, handheld computers, and peripheral devices.
Maintain an equipment inventory and track maintenance and utilization for performance measurement.
Evaluate software, test new applications, upgrade equipment, and provide end-user training.
Participate in the weekly on-call schedule.
Adhere to ITIL and ITSM practices and stay current on relevant technology and training.
Foster positive employee relations and morale on a city-wide basis.
Comply with Palm Beach County Ethics Code and Florida Statutes 112.313 in all duties.

Technologies

Active Directory
Microsoft 365
AD Manager
PDQ Deploy
Microsoft Kiosk Server
Azure Static and Dynamic Groups
eDiscovery
Content Searches

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Support Jobs in Delray Beach, FL

Police Technical Support Analyst I

Technical Support Analyst I

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