Support Jobs in Devens, MA

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Help Desk Support Technician

BRS Devens, MA

Devens, MA

Today

Full time Active Directory Computer Skills Customer Support

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Job Description

BRS is hiring a Help Desk Support Technician to provide service desk support for a government IT program supporting the Fort Devens client in Devens, MA. This is a full-time, fixed one (1) year contract onsite, with responsibilities spanning day-to-day operations and hands-on “touch labor” for unclassified and SIPRNET-connected devices.

Role and support scope

Serve in a working and lead capacity for Help Desk Support Technician activities.
Support O&M functions for the program’s end-user environments.
Provide touch labor services for unclassified computers and peripheral devices, including installation, troubleshooting, and facilitating repairs.
Provide touch labor services for printers, copiers, scanners, and multi-function devices residing on the SIPRNET, including installation, troubleshooting, and repair.
For SIPRNET devices, replacement parts costs and equipment moving/setup are not included.

Technical responsibilities

Use proficiency with MS OS / Microsoft OS’s to support the environment.
Apply installation guides and implement new software products as needed.
Be familiar with network file shares, data synchronization, and data backup and transfer techniques.
Maintain proficiency with hardware including PCs, printers, scanners, plotters, card readers, and other peripherals.
Diagnose and correct hardware problems, perform upgrades, and install new or replacement hardware.
Be familiar with STIGs for networked devices.
Evaluate customer-prepared requests for acquisition and lifecycle replacement of end user devices, including computers, laptops, and other hardware.

Collaboration and communication

Demonstrate critical thinking alongside strong communications skills (written and oral).
Maintain a strong customer service orientation and excellent interpersonal skills.
Listen to end user descriptions, interpret issues accurately, and explain resolutions when necessary.

Minimum requirements

One (1) year of professional experience within a help desk role.
Proficiency with Microsoft OS’s.
Sufficient knowledge of Active Directory, group policies, and networks to add systems/users, diagnose login problems, and identify whether an issue is related to group policy or network conditions.
Proficiency with PowerShell Scripting.
SECRET Clearance or the ability to receive.
United States required work authorization.

Technologies

MS OS, Microsoft OS’s
Active Directory
Group Policies
PowerShell Scripting
SIPRNET

Benefits

Paid holidays
Paid time off
Medical, dental, and vision
Flexible spending account
LTD & STD
Company-paid life insurance
401(k)
Tuition reimbursement

Work location and physical requirements

Fort Devens, MA (onsite). Local candidates only; not remote.
Predominantly indoors in a normal office environment.
Must be able to sit, stand, walk, stoop, kneel, and reach.
Must be able to speak, write, read, and understand English.
May require frequent computer use for several hours at a time.
Frequently work at a fast pace with unscheduled interruptions.
Must have visual acuity.
Must be able to lift up to 50 pounds.

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