Support Jobs in Eau Claire, WI

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1d ago

Apple Technical Support & Sales Specialist

MacMan, Inc. Eau Claire, WI

Eau Claire, WI

1d ago

$13 - $16/hr Part time Apple Device Support Customer Service Customer Support

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Job Description

Part-time Apple Technical Support and Sales role at a locally owned shop, combining frontline tech help, product sales, and customer service to diagnose issues and guide customers.

Responsibilities

Greet customers and assess the specific assistance they need
Provide frontline technical support for Mac, iPhone, iPad, Apple Watch, and other Apple devices
Ask clarifying questions and perform initial troubleshooting to understand technical problems
Determine whether the issue can be resolved through one-on-one support, training, software troubleshooting, or service check-in
Check in computers, phones, tablets, and other devices for service
Document accurately customer concerns, device conditions, passwords, symptoms, and steps taken
Create and update sales and service tickets
Assist with device setup, Apple Account questions, software updates, backups, email, printing, networking, and other common tech needs
Provide one-on-one iOS and macOS support
Explain technical information in clear, accessible terms
Help customers choose the right Mac, iPad, iPhone, accessories, AppleCare, and MacMan services
Learn and explain MacMan products, support options, and service processes
Follow up with customers regarding sales and service needs
Assist with merchandising and keep the store clean, organized, and professional
Collaborate with sales and service teams to deliver a consistent customer experience

Requirements

Strong knowledge of Apple products and the Apple ecosystem
Comfort using macOS, iOS, iPadOS, iCloud, Apple Accounts, and common Apple apps and services
Enjoy troubleshooting technology and helping people solve problems
Ability to listen carefully and ask effective troubleshooting questions
Communicate technical information clearly and patiently
Comfortable engaging with customers in person and by phone
Dependable, organized, motivated, and eager to learn
Accurately document customer concerns and technical details
Work well independently and as part of a team
Maintain a professional and positive attitude, even with frustrated customers

Technologies

macOS
iOS
iPadOS
iCloud
Apple Accounts
Apple Watch

Benefits

Employee discount
Flexible schedule

About the Position

You will typically be the first point of contact when a customer has a technology problem. You will listen, assess, document the issue, and help determine the most appropriate next step. Some problems are resolved through basic troubleshooting or one-on-one support, while other devices may be checked in for further diagnosis or repair by a service technician. Your ability to collect accurate information and explain the process clearly contributes to a positive customer experience. You will also assist customers in selecting and purchasing Macs, iPads, iPhones, accessories, AppleCare, and other products and services based on their needs.

Helpful Experience

Apple product sales or support
Troubleshooting computers, smartphones, or tablets
Computer or phone repair
Building, upgrading, or repairing computers
Help desk or technical support
Customer service or retail sales
Device setup and data migration
Software installation and troubleshooting
Email, printing, networking, backup, and cloud services
Teaching others how to use technology
Diagnosing problems and determining when professional repair is needed

Training Provided

MacMan customer service and sales processes
Frontline troubleshooting and technical triage
Service check-in procedures
Documenting technical problems and customer concerns
One-on-one support procedures
Apple product and service education
Point-of-sale and service ticket systems
Ongoing product, sales, and technical training

Who May Be a Great Fit

Known as the go-to tech helper among friends and family
Enjoys diagnosing why something is not functioning
Experience repairing, upgrading, or building computers
Background in technology sales, customer service, technical support, or device repair
Enjoys working with technology and people
Interested in developing Apple troubleshooting and customer support skills
Seeking a part-time tech role with a locally owned company

Pay

$13.00 - $16.00 per hour

Ability to Commute

Eau Claire, WI 54701 (Preferred)

Work Location

In person

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