Apple Technical Support & Sales Specialist

Responsibilities

• Greet customers and assess the specific assistance they need
• Provide frontline technical support for Mac, iPhone, iPad, Apple Watch, and other Apple devices
• Ask clarifying questions and perform initial troubleshooting to understand technical problems
• Determine whether the issue can be resolved through one-on-one support, training, software troubleshooting, or service check-in
• Check in computers, phones, tablets, and other devices for service
• Document accurately customer concerns, device conditions, passwords, symptoms, and steps taken
• Create and update sales and service tickets
• Assist with device setup, Apple Account questions, software updates, backups, email, printing, networking, and other common tech needs
• Provide one-on-one iOS and macOS support
• Explain technical information in clear, accessible terms
• Help customers choose the right Mac, iPad, iPhone, accessories, AppleCare, and MacMan services
• Learn and explain MacMan products, support options, and service processes
• Follow up with customers regarding sales and service needs
• Assist with merchandising and keep the store clean, organized, and professional
• Collaborate with sales and service teams to deliver a consistent customer experience

Requirements

• Strong knowledge of Apple products and the Apple ecosystem
• Comfort using macOS, iOS, iPadOS, iCloud, Apple Accounts, and common Apple apps and services
• Enjoy troubleshooting technology and helping people solve problems
• Ability to listen carefully and ask effective troubleshooting questions
• Communicate technical information clearly and patiently
• Comfortable engaging with customers in person and by phone
• Dependable, organized, motivated, and eager to learn
• Accurately document customer concerns and technical details
• Work well independently and as part of a team
• Maintain a professional and positive attitude, even with frustrated customers

Technologies

• macOS
• iOS
• iPadOS
• iCloud
• Apple Accounts
• Apple Watch

Benefits

• Employee discount
• Flexible schedule

About the Position

You will typically be the first point of contact when a customer has a technology problem. You will listen, assess, document the issue, and help determine the most appropriate next step. Some problems are resolved through basic troubleshooting or one-on-one support, while other devices may be checked in for further diagnosis or repair by a service technician. Your ability to collect accurate information and explain the process clearly contributes to a positive customer experience. You will also assist customers in selecting and purchasing Macs, iPads, iPhones, accessories, AppleCare, and other products and services based on their needs.

Helpful Experience

• Apple product sales or support
• Troubleshooting computers, smartphones, or tablets
• Computer or phone repair
• Building, upgrading, or repairing computers
• Help desk or technical support
• Customer service or retail sales
• Device setup and data migration
• Software installation and troubleshooting
• Email, printing, networking, backup, and cloud services
• Teaching others how to use technology
• Diagnosing problems and determining when professional repair is needed

Training Provided

• MacMan customer service and sales processes
• Frontline troubleshooting and technical triage
• Service check-in procedures
• Documenting technical problems and customer concerns
• One-on-one support procedures
• Apple product and service education
• Point-of-sale and service ticket systems
• Ongoing product, sales, and technical training

Who May Be a Great Fit

• Known as the go-to tech helper among friends and family
• Enjoys diagnosing why something is not functioning
• Experience repairing, upgrading, or building computers
• Background in technology sales, customer service, technical support, or device repair
• Enjoys working with technology and people
• Interested in developing Apple troubleshooting and customer support skills
• Seeking a part-time tech role with a locally owned company

Pay

• $13.00 - $16.00 per hour

Ability to Commute

• Eau Claire, WI 54701 (Preferred)

Work Location

• In person