Support Jobs in Edmond, OK

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6d ago

Helpdesk Technician (MSP)

Nomerel LLC Edmond, OK

Edmond, OK

6d ago

$40k - $45k/yr Full time Active Directory Cloud Platforms Customer Support

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Job Description

A Helpdesk Technician role within Nomerel LLC supports multiple client environments in a fast-paced MSP setting, emphasizing advanced troubleshooting, ticket escalation, and strong customer service delivered both remotely and on-site from Edmond, OK.

Responsibilities

Provide technical support for multiple client environments, spanning remote and on-site encounters.
Troubleshoot and resolve escalated issues related to Windows and macOS, servers, networking, and cloud services.
Administer and support Microsoft 365, Azure AD, Exchange, and related services.
Diagnose and remediate network problems including firewalls, switches, Wi-Fi, and VPNs.
Carry out system maintenance, patch management, data backups, and monitoring activities.
Document all work clearly in ticketing and knowledge base systems for accuracy and continuity.
Identify recurring issues and propose long-term solutions or process improvements.
Participate in on-call rotation as required.

Requirements

Minimum of 2 years of experience in a Managed Services Provider (MSP) environment.
Strong working knowledge of:
- Windows desktop and server operating systems
- Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
- Active Directory and Group Policy
- Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Backup and disaster recovery solutions
Experience supporting multiple clients while managing competing priorities.
Excellent troubleshooting, communication, and customer service skills.
Travel up to 30 percent; occasional overnight travel may be required, with monthly travel to Tulsa and Oklahoma City expected.

Technologies

Windows
Windows Server
macOS
Microsoft 365
Azure AD
Exchange Online
SharePoint
OneDrive
Teams
Active Directory
Group Policy
TCP/IP, DNS, DHCP, VLANs
Firewalls, Switches, Wi-Fi
VPNs
Backup and disaster recovery solutions
RMM tools
PSA tools

Benefits

Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Additional Requirements

Reliable transportation
Valid driver’s license
Must pass a background check
Must be eligible to work in the United States (no sponsorships provided)
Role requires travel to clients' offices

Preferred Qualifications

Industry certifications (CompTIA Network+, Security+, Microsoft, or similar)
Experience with RMM and PSA tools
Familiarity with cybersecurity best practices and endpoint protection

Job Type

Exempt, Full-time

Work Location

Edmond, OK onsite. Can work from either Tulsa HQ or the OKC location.

Pay

USD 40,000 - 45,000 per year

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