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Nomerel LLC

Helpdesk Technician (MSP)

Nomerel LLC
Edmond, OK $40k - $45k/yr Full time Posted 12d ago
Active Directory Cloud Platforms Customer Support End User Support Help Desk Support Identity and Access Management Information Technology (IT) IT Services Mac Microsoft 365 MSP Network Support Onsite Remote Support Technical Support Windows Windows Server
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Job Description

A Helpdesk Technician role within Nomerel LLC supports multiple client environments in a fast-paced MSP setting, emphasizing advanced troubleshooting, ticket escalation, and strong customer service delivered both remotely and on-site from Edmond, OK.

Responsibilities

  • Provide technical support for multiple client environments, spanning remote and on-site encounters.
  • Troubleshoot and resolve escalated issues related to Windows and macOS, servers, networking, and cloud services.
  • Administer and support Microsoft 365, Azure AD, Exchange, and related services.
  • Diagnose and remediate network problems including firewalls, switches, Wi-Fi, and VPNs.
  • Carry out system maintenance, patch management, data backups, and monitoring activities.
  • Document all work clearly in ticketing and knowledge base systems for accuracy and continuity.
  • Identify recurring issues and propose long-term solutions or process improvements.
  • Participate in on-call rotation as required.

Requirements

  • Minimum of 2 years of experience in a Managed Services Provider (MSP) environment.
  • Strong working knowledge of:
    • Windows desktop and server operating systems
    • Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
    • Active Directory and Group Policy
    • Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
    • Backup and disaster recovery solutions
  • Experience supporting multiple clients while managing competing priorities.
  • Excellent troubleshooting, communication, and customer service skills.
  • Travel up to 30 percent; occasional overnight travel may be required, with monthly travel to Tulsa and Oklahoma City expected.

Technologies

  • Windows
  • Windows Server
  • macOS
  • Microsoft 365
  • Azure AD
  • Exchange Online
  • SharePoint
  • OneDrive
  • Teams
  • Active Directory
  • Group Policy
  • TCP/IP, DNS, DHCP, VLANs
  • Firewalls, Switches, Wi-Fi
  • VPNs
  • Backup and disaster recovery solutions
  • RMM tools
  • PSA tools

Benefits

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Additional Requirements

  • Reliable transportation
  • Valid driver’s license
  • Must pass a background check
  • Must be eligible to work in the United States (no sponsorships provided)
  • Role requires travel to clients' offices

Preferred Qualifications

  • Industry certifications (CompTIA Network+, Security+, Microsoft, or similar)
  • Experience with RMM and PSA tools
  • Familiarity with cybersecurity best practices and endpoint protection

Job Type

Exempt, Full-time

Work Location

Edmond, OK onsite. Can work from either Tulsa HQ or the OKC location.

Pay

USD 40,000 - 45,000 per year

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