Helpdesk Technician (MSP)

A Helpdesk Technician role within Nomerel LLC supports multiple client environments in a fast-paced MSP setting, emphasizing advanced troubleshooting, ticket escalation, and strong customer service delivered both remotely and on-site from Edmond, OK.

Responsibilities

• Provide technical support for multiple client environments, spanning remote and on-site encounters.
• Troubleshoot and resolve escalated issues related to Windows and macOS, servers, networking, and cloud services.
• Administer and support Microsoft 365, Azure AD, Exchange, and related services.
• Diagnose and remediate network problems including firewalls, switches, Wi-Fi, and VPNs.
• Carry out system maintenance, patch management, data backups, and monitoring activities.
• Document all work clearly in ticketing and knowledge base systems for accuracy and continuity.
• Identify recurring issues and propose long-term solutions or process improvements.
• Participate in on-call rotation as required.

Requirements

• Minimum of 2 years of experience in a Managed Services Provider (MSP) environment.
• Strong working knowledge of:
  • Windows desktop and server operating systems
  • Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
  • Active Directory and Group Policy
  • Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
  • Backup and disaster recovery solutions
• Experience supporting multiple clients while managing competing priorities.
• Excellent troubleshooting, communication, and customer service skills.
• Travel up to 30 percent; occasional overnight travel may be required, with monthly travel to Tulsa and Oklahoma City expected.

Technologies

• Windows
• Windows Server
• macOS
• Microsoft 365
• Azure AD
• Exchange Online
• SharePoint
• OneDrive
• Teams
• Active Directory
• Group Policy
• TCP/IP, DNS, DHCP, VLANs
• Firewalls, Switches, Wi-Fi
• VPNs
• Backup and disaster recovery solutions
• RMM tools
• PSA tools

Benefits

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Additional Requirements

• Reliable transportation
• Valid driver’s license
• Must pass a background check
• Must be eligible to work in the United States (no sponsorships provided)
• Role requires travel to clients' offices

Preferred Qualifications

• Industry certifications (CompTIA Network+, Security+, Microsoft, or similar)
• Experience with RMM and PSA tools
• Familiarity with cybersecurity best practices and endpoint protection

Job Type

Exempt, Full-time

Work Location

Edmond, OK onsite. Can work from either Tulsa HQ or the OKC location.

Pay

USD 40,000 - 45,000 per year