Support Jobs in Elmira, NY

1 job found

Include remote jobs

Today

IT Support

I. D. Booth Inc. Elmira, NY

Elmira, NY

Today

$17 - $21/hr Full time End User Support Hardware Support Help Desk Support

Apply Now

Job Description

I. D. Booth, Inc. is hiring an IT Technician to support computer systems and networks across the business, with a focus on troubleshooting, maintenance, and reliable help desk service. This onsite role in Elmira, NY includes hands-on device setup, security and compliance enforcement, remote support, and additional system administration tasks, including ERP support.

What you’ll do

Set up new desktop and laptop computers, mobile devices, cell phones, scanners, printers, and other peripherals
Troubleshoot desktop hardware and software issues, including resolving printer problems
Update operating systems and install software on desktops and laptops
Remove viruses and spyware from desktops and laptops
Configure and troubleshoot connections between desktops/laptops and servers
Maintain security camera systems, replacing cameras as needed
Run and terminate Ethernet lines and troubleshoot Ethernet radios
Replace access points (AP’s) and switches indoors and outdoors when necessary
Set up network connections on desktops and laptops
Troubleshoot a range of network setups, including LAN, WAN, Ethernet, Wi-Fi, VPN, and fiber optic networks
Answer help desk requests via calls, emails, and in-person support, and escalate issues when needed
Provide informal or formal training to users on computer hardware and software usage
Disconnect, move, and reconnect desktops, laptops, and printers during departmental or employee relocations
Travel to other branches when remote support does not resolve the problem
Enforce security policies and protocols to protect data and ensure compliance with industry regulations and best practices
Maintain accurate records for hardware and software inventory, user requests, issue resolutions, and system configurations
Create how-to documents, checklists, and end-user documentation for policies, procedures, and software usage
Provide remote support using remote desktop tools and communication technologies
Serve as a system administrator for the company’s ERP system, troubleshooting hardware, software, and data issues
Set up and troubleshoot email configurations on all devices and clients
Set up and troubleshoot remote conferencing and access, including Zoom, Web, Microsoft Teams, and Google Meet
Maintain telephones and phone systems at all branches
Analyze data and create and run reports
Stay current with industry standards and new products

Additional responsibilities

Support a wide range of operating systems and software used across electronic devices
Assist with social media platforms and creating content while updating sites
Use knowledge of web development (HTML, PHP, CSS, SQL, frameworks), website maintenance, and control panel management (WHM, cPanel)
Support data transfer protocols, including FTP and XML
Work with cloud server technologies, including Azure
Maintain knowledge of Linux and Unix command-line interfaces
Support Android and iOS operating systems
Read and understand code as needed
Complete other assigned tasks by supervisors

What you bring

Proven experience as an IT Technician or similar role
A strong troubleshooting mindset with attention to detail and the ability to problem solve
Ability to work well under stress and handle difficult people
Excellent oral and written communication skills
Quick learner with a self-teaching mindset
Ability to accurately remember, retain, and follow documented instructions and procedures, even for tasks performed only a few times per year
Initiative to identify issues, determine next steps, and follow through with minimal supervision
Familiarity with various operating systems, hardware, and software
Knowledge of network technologies and security protocols
Analytical and problem-solving skills
Ability to multitask and prioritize effectively
Team player with a positive attitude
Valid driver license
Flexible schedule may be required, including some nights and weekend support calls
Ability to commute to Elmira, NY (Required)

Technologies you’ll work with

Linux, Unix
HTML, PHP, CSS, SQL
WHM, cPanel, FTP, XML
Zoom, Microsoft Teams, Google Meet
Fortinet products, Azure
Android, iOS
ERP

Compensation

$17–$21 per hour

Preferred experience

Linux: 1 year (Preferred)
Web development: 1 year (Preferred)
ERP systems: 1 year (Preferred)

View full job page →

Get Support Jobs in Elmira, NY alerts

New Support Jobs in Elmira, NY, daily.