IT Support

I. D. Booth, Inc. is hiring an IT Technician to support computer systems and networks across the business, with a focus on troubleshooting, maintenance, and reliable help desk service. This onsite role in Elmira, NY includes hands-on device setup, security and compliance enforcement, remote support, and additional system administration tasks, including ERP support.

What you’ll do

• Set up new desktop and laptop computers, mobile devices, cell phones, scanners, printers, and other peripherals
• Troubleshoot desktop hardware and software issues, including resolving printer problems
• Update operating systems and install software on desktops and laptops
• Remove viruses and spyware from desktops and laptops
• Configure and troubleshoot connections between desktops/laptops and servers
• Maintain security camera systems, replacing cameras as needed
• Run and terminate Ethernet lines and troubleshoot Ethernet radios
• Replace access points (AP’s) and switches indoors and outdoors when necessary
• Set up network connections on desktops and laptops
• Troubleshoot a range of network setups, including LAN, WAN, Ethernet, Wi-Fi, VPN, and fiber optic networks
• Answer help desk requests via calls, emails, and in-person support, and escalate issues when needed
• Provide informal or formal training to users on computer hardware and software usage
• Disconnect, move, and reconnect desktops, laptops, and printers during departmental or employee relocations
• Travel to other branches when remote support does not resolve the problem
• Enforce security policies and protocols to protect data and ensure compliance with industry regulations and best practices
• Maintain accurate records for hardware and software inventory, user requests, issue resolutions, and system configurations
• Create how-to documents, checklists, and end-user documentation for policies, procedures, and software usage
• Provide remote support using remote desktop tools and communication technologies
• Serve as a system administrator for the company’s ERP system, troubleshooting hardware, software, and data issues
• Set up and troubleshoot email configurations on all devices and clients
• Set up and troubleshoot remote conferencing and access, including Zoom, Web, Microsoft Teams, and Google Meet
• Maintain telephones and phone systems at all branches
• Analyze data and create and run reports
• Stay current with industry standards and new products

Additional responsibilities

• Support a wide range of operating systems and software used across electronic devices
• Assist with social media platforms and creating content while updating sites
• Use knowledge of web development (HTML, PHP, CSS, SQL, frameworks), website maintenance, and control panel management (WHM, cPanel)
• Support data transfer protocols, including FTP and XML
• Work with cloud server technologies, including Azure
• Maintain knowledge of Linux and Unix command-line interfaces
• Support Android and iOS operating systems
• Read and understand code as needed
• Complete other assigned tasks by supervisors

What you bring

• Proven experience as an IT Technician or similar role
• A strong troubleshooting mindset with attention to detail and the ability to problem solve
• Ability to work well under stress and handle difficult people
• Excellent oral and written communication skills
• Quick learner with a self-teaching mindset
• Ability to accurately remember, retain, and follow documented instructions and procedures, even for tasks performed only a few times per year
• Initiative to identify issues, determine next steps, and follow through with minimal supervision
• Familiarity with various operating systems, hardware, and software
• Knowledge of network technologies and security protocols
• Analytical and problem-solving skills
• Ability to multitask and prioritize effectively
• Team player with a positive attitude
• Valid driver license
• Flexible schedule may be required, including some nights and weekend support calls
• Ability to commute to Elmira, NY (Required)

Technologies you’ll work with

• Linux, Unix
• HTML, PHP, CSS, SQL
• WHM, cPanel, FTP, XML
• Zoom, Microsoft Teams, Google Meet
• Fortinet products, Azure
• Android, iOS
• ERP

Compensation

$17–$21 per hour

Preferred experience

• Linux: 1 year (Preferred)
• Web development: 1 year (Preferred)
• ERP systems: 1 year (Preferred)