Support Jobs in Farmington, MO

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2d ago

IT Help Desk Representative

FIRST STATE COMMUNITY BANK Farmington, MO

Farmington, MO

2d ago

Full time Customer Support End User Support Help Desk Support

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Job Description

The IT Help Desk Representative provides frontline technical support for end users at First State Community Bank in Farmington, MO. This onsite role emphasizes foundational technical knowledge, clear communication, and the ability to understand issues and explain solutions to end users.

Responsibilities

Act as the initial point of contact for end users requesting technical assistance
Perform remote troubleshooting and deliver clear, step-by-step instructions
Provide accurate information regarding IT products or services
Direct unresolved issues to the next level of support personnel when needed
Record events, problems, and their resolutions in the ticketing system
Determine the most effective solution based on issue details provided by end users
Follow up to update the end user on status and information
Walk end users through the problem-solving process

Requirements

Proven experience as a help desk representative or in another end-user support role
Ability to diagnose and resolve basic computer and technical issues
Strong understanding of computer systems, mobile devices, and other tech products
Proficiency in English
Excellent communication skills
Customer-oriented with a calm, composed demeanor

Benefits

Competitive pay and benefits package with a variable compensation program based on team performance
401(k) with generous employer match
Helpful, qualified, and available leadership
A stable, supportive work environment

Additional Information

Being a First Stater means rolling up your sleeves and getting to work. It signifies a commitment to hard work, a readiness to learn new skills, and a desire to contribute as a strong teammate. It also reflects a passion for making a difference in the lives of customers and communities, along with a continuous drive to find ways to improve the organization.

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