IT Help Desk Representative

The IT Help Desk Representative provides frontline technical support for end users at First State Community Bank in Farmington, MO. This onsite role emphasizes foundational technical knowledge, clear communication, and the ability to understand issues and explain solutions to end users.

Responsibilities

• Act as the initial point of contact for end users requesting technical assistance
• Perform remote troubleshooting and deliver clear, step-by-step instructions
• Provide accurate information regarding IT products or services
• Direct unresolved issues to the next level of support personnel when needed
• Record events, problems, and their resolutions in the ticketing system
• Determine the most effective solution based on issue details provided by end users
• Follow up to update the end user on status and information
• Walk end users through the problem-solving process

Requirements

• Proven experience as a help desk representative or in another end-user support role
• Ability to diagnose and resolve basic computer and technical issues
• Strong understanding of computer systems, mobile devices, and other tech products
• Proficiency in English
• Excellent communication skills
• Customer-oriented with a calm, composed demeanor

Benefits

• Competitive pay and benefits package with a variable compensation program based on team performance
• 401(k) with generous employer match
• Helpful, qualified, and available leadership
• A stable, supportive work environment

Additional Information

Being a First Stater means rolling up your sleeves and getting to work. It signifies a commitment to hard work, a readiness to learn new skills, and a desire to contribute as a strong teammate. It also reflects a passion for making a difference in the lives of customers and communities, along with a continuous drive to find ways to improve the organization.