Support Jobs in Fort Gordon, GA

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Helpdesk Support Specialist

Ascension Federal Services Inc. Fort Gordon, GA

Fort Gordon, GA

Today

Full time Application Support End User Support Geospatial Intelligence

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Job Description

Ascension Federal Services Inc. is hiring a Helpdesk Support Specialist (GEOINT) to support a mission-critical, 24/7 helpdesk environment at Fort Gordon, GA (onsite). In this role, you will help keep GEOINT users productive by providing central helpdesk support, completing hands-on and remote troubleshooting, and coordinating incident resolution across the enterprise.

What you will do

Provide hands-on and remote troubleshooting for hardware, operating systems, applications, and connectivity issues.
Troubleshoot GEOINT tools, including SOCET GXP, and coordinate resolution of complex problems with engineers.
Log requests and outcomes in JIRA, and coordinate repair actions with vendors.
Install and configure equipment and software, including cabling and connections, while maintaining secure configurations and equipment accountability.
Support on-call coverage for the enterprise’s 24/7 helpdesk mission, including meeting a two-hour response requirement.

What you bring

5+ years of experience in user and field support, plus a Bachelor’s degree or equivalent experience.
Extensive hands-on support experience and the ability to work independently on advanced user problems.
Required certifications: ITIL Foundation and CompTIA Security+.
Experience supporting advanced troubleshooting across the user environment.

Security and assignment requirements

Final Top Secret clearance required at start of work.
This is a TS/SCI mission. SCI access is subject to customer requirements.
Meet applicable cyber workforce certification and computing-environment training requirements before performance or privileged access.
On-site assignment at Fort Gordon, GA; shift coverage may be required, and shift, weekend, on-call, and travel support may be required.
Employment is contingent on contract award and position authorization.

Tools and technologies

SOCET GXP, JIRA

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