Fort Hood, Tx; White Sands Missile Range

Support Jobs in Fort Hood, Tx; White Sands Missile Range

2 jobs found

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1mo ago

Help Desk / Customer Support Technician (Tier 1-2)

PEOPLE TECHNOLOGY AND PROCESSES LLC Fort Hood, TX

Fort Hood, TX

1mo ago Closed

Full time Customer Support End User Support Hardware Support

This position is no longer accepting applications (closed Oct 24, 2026).

Job Description

This role provides Tier 1 and Tier 2 IT customer support at ATEC HQ, ATC, OEC, and WSMR, acting as the central point of contact for end-user requests. Based onsite in Fort Hood, TX and White Sands Missile Range, NM, the technician will support day-to-day troubleshooting while meeting Government-defined service level targets for response and resolution.

What you’ll do

Receive, log, track, prioritize, and document customer requests in the Government-provided trouble ticket system.
Diagnose and resolve hardware, software, and communications issues, targeting Tier 1 resolution for 85% or more of requests.
Meet service level response targets: Critical (15-minute), High (1-hour), and Normal, with SLA uplift for VIP-designated incidents.
Issue and reset CAC PINs, and assist users with Alternate Smart Card Logon and SIPRNET token processing.
Support personnel in- and out-processing and manage Personal Electronic Device configurations.
Escalate unresolved issues to higher-tier support and provide status updates to users.

Requirements

High school diploma or equivalent (minimum).
U.S. citizenship.
Ability to speak, read, write, and understand English proficiently.
Proficiency with computers and Microsoft Office.
Active Secret clearance (Tier 3 / T3R); interim Secret required before starting.
Hold the appropriate DoD 8140 / 8570.01-M baseline certification for the assigned role and level prior to performance, with the required computing environment (CE) certification obtained within six (6) months of appointment.

Technologies

Microsoft Office
SIPRNET

Location and clearance

This onsite position is located in Fort Hood, TX and White Sands Missile Range, NM. A SECRET (Tier 3 / T3R investigation) clearance is required, with an interim Secret needed to begin work.

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1mo ago

Help Desk / Customer Support Technician (Tier 1-2)

PEOPLE TECHNOLOGY AND PROCESSES LLC Fort Hood, TX; White Sands Missile Range, NM

Fort Hood, TX; White Sands Missile Range, NM

1mo ago Closed

Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Oct 24, 2026).

Job Description

Join a fast-paced IT support environment supporting mission teams across ATEC HQ, ATC, OEC, and WSMR. In this onsite role in Fort Hood, TX and White Sands Missile Range, NM, you will serve as the central point of contact for end-user technology requests and help meet Government-defined service level agreements for response and resolution.

What you’ll do

Receive, log, track, prioritize, and document all customer requests in the Government-provided trouble ticket system.
Diagnose and resolve hardware, software, and communications issues, targeting Tier 1 resolution for 85% or more of requests.
Meet service level response targets: Critical (15-minute), High (1-hour), and Normal, including SLA uplift for VIP-designated incidents.
Provide support for access and authentication needs, including issuing and resetting CAC PINs and assisting with Alternate Smart Card Logon and SIPRNET token processing.
Support personnel in and out-processing and help manage Personal Electronic Device configurations.
Escalate unresolved issues to higher-tier support and communicate status updates to end users.

Qualifications

High school diploma or equivalent (minimum).
U.S. citizenship.
Ability to speak, read, write, and understand English proficiently.
Proficiency with computers and Microsoft Office.
Active Secret clearance (Tier 3 / T3R); interim Secret required before starting work.
DoD 8140 / 8570.01-M baseline certification appropriate to the assigned work role and level, held prior to performance.
Ability to obtain the required computing environment (CE) certification within six (6) months of appointment.

Tools and environment

Microsoft Office
SIPRNET

Location: Fort Hood, TX; White Sands Missile Range, NM (onsite)

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Support Jobs in Fort Hood, Tx; White Sands Missile Range

Help Desk / Customer Support Technician (Tier 1-2)

Help Desk / Customer Support Technician (Tier 1-2)

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