Support Jobs in Fort Sam Houston, TX

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IT Service Desk Specialist II

NetImpact Strategies Fort Sam Houston, TX

Fort Sam Houston, TX

Today

$50k - $60k/yr Full time Application Support End User Support Hardware Support

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Job Description

The IT Service Desk Specialist II provides technical support to end users for a Federal agency. This position is 100% onsite in San Antonio, TX (Fort Sam Houston) and requires eligibility for a Secret Clearance.

Location

Fort Sam Houston, TX (onsite)

Compensation

USD 50,000 - 60,000 per year

Role Responsibilities

As an IT Service Desk Specialist II, you will support end users for hardware, software, and systems-related needs, serving as the escalation path for moderate to highly complex issues.

Provide technical support to end users via phone, email, or chat for hardware, software, and systems issues, including support coverage for call overflow during peak time or reduced staffing.
Troubleshoot and resolve hardware and software issues; escalate complex problems as necessary and act as the escalation path to resolve moderate to highly complex technical issues.
Use Microsoft and management tools to process support requests, including installing and troubleshooting Microsoft OS and office automation software.
Perform on-site maintenance for government-owned equipment, including desktops, laptops, and mobile devices, and manage LAN-connected device repairs and modifications.
Configure and troubleshoot peripherals such as printers, monitors, and scanners, addressing hardware, software, systems, and peripheral issues both remotely and on-site.
Document all support activity in the ticketing system, including problem identification, resolution, and final disposition.
Install, configure, and troubleshoot common network protocols including Transmission Control Protocol (TCP) and Internet Protocol (IP), along with wireless protocols.
Resolve issues related to automation hardware, software, systems, and peripherals on-site, at the support center, or remotely.
Ensure repaired systems are fully operational by testing both standalone and network-connected configurations, and perform hardware and software updates.
Support the development and maintenance of a knowledge management system to improve support efficiency.

Required Experience and Education

Minimum 4 years of progressive experience in IT service desk or related technical support roles.
Bachelor’s degree and/or equivalency.

Security Clearance and Certification Requirements

Must be eligible for a Secret Clearance.
IAT II certification per DoD 8570.01-M requirements: (CCNA-Security, GICSP, GSEC, Security+ CE, SSCP).
CE: Associate level certification (professional preferred).

Additional Qualifications

Ability to work 100% onsite in San Antonio, TX; occasional travel may be required.

Technologies

Microsoft OS
Office automation software
Transmission Control Protocol (TCP)
Internet Protocol (IP)

Benefits

Comprehensive medical, dental, and vision insurance starting the first of the month after joining.
401(k) plan with immediately vested employer contributions; no matching required.
Generous Paid Time Off (PTO), including one (1) additional day of paid wellness leave per calendar year, and observance of ten (10) federal holidays.
Pet Insurance.
Tuition reimbursement, internal training programs, and company-sponsored industry certifications.
Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more.

Preferred Qualifications

Experience supporting federal customers in a service desk or IT support capacity.
Familiarity with Microsoft operating systems, office automation tools, and network troubleshooting.
Previous Federal Consulting Experience.

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