Support Jobs in Foster City, CA

1 job found

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2mo ago

IT Tech Support

Cognizant Foster City, CA

Foster City, CA

2mo ago Closed

$50k - $58k/yr Full time Azure Active Directory Customer Service Customer Support

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

On-site IT Tech Support role delivering deskside hardware and software assistance, virus management, asset tracking, and network troubleshooting for Cognizant clients in Foster City, CA.

Responsibilities

Deliver on-site hardware and software support to client locations, including break/fix services
Perform deskside support tasks such as PC staging, asset management, software installations, PC troubleshooting, printer support, processing remedy tickets, ensuring compliance tasks, managing user accounts, and providing end-user assistance
Implement and maintain virus detection and removal procedures
Diagnose end-user system failures and apply repair solutions
Troubleshoot network devices to ensure PC connectivity to the corporate network

Requirements

Deskside troubleshooting experience
Experience with Mac systems
Experience with iOS systems
Ability to resolve Windows 7/10 and macOS operating system issues
Proficient in the latest Microsoft Office applications (Office 365)
ServiceNow or related ITSM ticketing tool experience
Printer and scanner support experience
Knowledgeable in customer infrastructure support
Mobile device support experience
Familiarity with Microsoft Active Directory
Experience with computer asset tracking
Experience with user ID creation
Some experience with support and administration of network phones (VoIP system)
Understanding of Symantec Virus Scan software
Ability to lift up to 50 lbs when moving electronic equipment
Great customer service skills
Ability to multi-task
Team player
Fluent in English and Spanish

Technologies

Office 365
ServiceNow
Microsoft Active Directory
Symantec Virus Scan software
Windows 7
Windows 10
Mac systems
iOS systems
VoIP system

Benefits

Medical, dental, vision and life insurance
Paid holidays and Paid Time Off
401(k) plan and contributions
Long-term and short-term disability coverage
Paid parental leave
Employee stock purchase plan

Location

Foster City, CA (Onsite)

Salary

USD 50,000 - 57,500 per year, depending on experience and other qualifications of the successful candidate

Compensation and incentives

Eligible for Cognizant discretionary annual incentive program based on performance

Application window

Applications will be accepted until 6/06/2026

Education

Technical degree or equivalent end-user supporting experience

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