Support Jobs in Foxborough, MA

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IT Support Specialist

Stellix Foxborough, MA

Foxborough, MA

Today

$27 - $30/hr Full time Active Directory End User Support Hardware Support

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Job Description

Stellix provides a strong support environment for people who keep technology running smoothly. This onsite role helps you deliver hands-on, customer-facing IT support, with support for both the Foxborough, MA office and remote staff. You will also have the chance to contribute to stability, security, and small IT initiatives while improving procedures and documentation.

What you’ll do

Provide daily onsite IT support in the Foxboro, MA office by resolving support tickets and ongoing end-user issues
Assist with onboarding and equipment setup, including provisioning new users and configuring new or replacement laptops and cell phones
Help manage end-user inventory such as laptops, monitors, docks, and software licensing
Coordinate with IT vendors to address open support issues for specific IT systems and platforms
Support employees both onsite and remotely, including remote office and remote worker support
Contribute to a variety of IT initiatives and projects
Help develop documentation for procedures, checklists, and IT system or infrastructure design
Complete limited and occasional travel to other offices in the New York and New England area

Core skills and qualifications

2 to 8 years of experience in an IT support role or equivalent experience
Associate’s Degree in a related technical discipline, or an equivalent combination of education, technical certifications or training, or work experience
Strong proficiency with Microsoft Office programs
Familiarity with Microsoft O365 administration
Experience installing, configuring, and troubleshooting Windows 11
Experience with Active Directory (AD) and Intune/Entre management
Ability to learn and work with IT staff in remote locations while completing tasks independently based on direction
Stay calm under pressure and communicate clearly with end users

Tools you’ll work with

Microsoft Office, Microsoft O365, Windows 11, Active Directory (AD), and Intune/Entre.

Preferred background

A+ and/or Network+ certifications
Windows Server administration experience
Computer or laptop imaging and/or Intune experience (a plus)
Experience with network printers and file shares
Experience using a help desk or remote support management platform
Experience with audio and video meeting room presentation tools such as TVs or projectors, screen sharing devices, VOIP phones, and Teams/GoTo/Zoom
Willingness to support IT issues or projects during off-hours or weekends occasionally (rare)

On-site schedule

Full on-site presence 5 days per week during the first 4–6 months
After that period: 4 days per week on-site, including Monday, Wednesday, and Thursday, with the fourth on-site day alternating between Tuesday or Friday based on business needs

Compensation and benefits

$27 to $30 per hour (USD), based on experience.

Highly competitive Medical, Dental, and Vision Insurance
Flexible Spending or Health Savings Accounts
Unlimited Vacation Time
10 Paid Holidays
12 Paid Weeks Paid Birthing Parent Leave
Pet Insurance
Retirement Savings: 401(k) and Employee Stock Ownership Plan
Employee Referral Bonus
Professional Development Reimbursement
Company Paid STD, LTD, and Life Insurance

Education

Associate’s Degree in a related technical discipline.

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