IT Support Specialist

Stellix provides a strong support environment for people who keep technology running smoothly. This onsite role helps you deliver hands-on, customer-facing IT support, with support for both the Foxborough, MA office and remote staff. You will also have the chance to contribute to stability, security, and small IT initiatives while improving procedures and documentation.

What you’ll do

• Provide daily onsite IT support in the Foxboro, MA office by resolving support tickets and ongoing end-user issues
• Assist with onboarding and equipment setup, including provisioning new users and configuring new or replacement laptops and cell phones
• Help manage end-user inventory such as laptops, monitors, docks, and software licensing
• Coordinate with IT vendors to address open support issues for specific IT systems and platforms
• Support employees both onsite and remotely, including remote office and remote worker support
• Contribute to a variety of IT initiatives and projects
• Help develop documentation for procedures, checklists, and IT system or infrastructure design
• Complete limited and occasional travel to other offices in the New York and New England area

Core skills and qualifications

• 2 to 8 years of experience in an IT support role or equivalent experience
• Associate’s Degree in a related technical discipline, or an equivalent combination of education, technical certifications or training, or work experience
• Strong proficiency with Microsoft Office programs
• Familiarity with Microsoft O365 administration
• Experience installing, configuring, and troubleshooting Windows 11
• Experience with Active Directory (AD) and Intune/Entre management
• Ability to learn and work with IT staff in remote locations while completing tasks independently based on direction
• Stay calm under pressure and communicate clearly with end users

Tools you’ll work with

Microsoft Office, Microsoft O365, Windows 11, Active Directory (AD), and Intune/Entre.

Preferred background

• A+ and/or Network+ certifications
• Windows Server administration experience
• Computer or laptop imaging and/or Intune experience (a plus)
• Experience with network printers and file shares
• Experience using a help desk or remote support management platform
• Experience with audio and video meeting room presentation tools such as TVs or projectors, screen sharing devices, VOIP phones, and Teams/GoTo/Zoom
• Willingness to support IT issues or projects during off-hours or weekends occasionally (rare)

On-site schedule

• Full on-site presence 5 days per week during the first 4–6 months
• After that period: 4 days per week on-site, including Monday, Wednesday, and Thursday, with the fourth on-site day alternating between Tuesday or Friday based on business needs

Compensation and benefits

$27 to $30 per hour (USD), based on experience.

• Highly competitive Medical, Dental, and Vision Insurance
• Flexible Spending or Health Savings Accounts
• Unlimited Vacation Time
• 10 Paid Holidays
• 12 Paid Weeks Paid Birthing Parent Leave
• Pet Insurance
• Retirement Savings: 401(k) and Employee Stock Ownership Plan
• Employee Referral Bonus
• Professional Development Reimbursement
• Company Paid STD, LTD, and Life Insurance

Education

Associate’s Degree in a related technical discipline.