Peraton is seeking a Tier II Deskside Technical Support professional to deliver onsite technical assistance for a Department of Energy (DOE) customer in Germantown, MD. This position focuses on resolving deskside hardware and software issues, supporting mobile devices, and handling intermediate-to-advanced network troubleshooting while maintaining strong end-user service.
Onsite Location
This role is onsite in Germantown, MD.
Compensation
The target salary range is USD 66,000 - 106,000 per year.
Role Summary
The Tier II Deskside Technical Support role provides onsite support for deskside hardware and peripheral problems, Windows and Microsoft Office troubleshooting, and mobile device support. The work includes diagnosing and resolving intermediate-to-advanced network connectivity issues, managing escalated incidents, documenting resolutions in a ticketing system, and assisting with hardware deployments and system imaging.
Responsibilities
- Provide deskside support for PC hardware, peripherals, printers, and related equipment
- Troubleshoot and resolve issues with Windows operating systems and Microsoft Office applications
- Support mobile devices, including iPads and iPhones, with configuration, connectivity, and application issues
- Diagnose and resolve intermediate to advanced network connectivity problems
- Handle and resolve incidents escalated from the Tier 1 Service Desk
- Document troubleshooting steps, resolutions, and recommendations in the ticketing system
- Collaborate with IT staff to identify recurring issues and recommend long-term solutions
- Maintain a strong customer service focus while working directly with end users
- Assist with hardware deployments, upgrades, and system imaging as needed
Required Qualifications
- Bachelor’s degree and 5 years of experience or Master’s degree and 3 years of experience or Associate’s degree and 7 years of experience or High School diploma/equivalent and 9 years of experience
- US Citizen with the ability to obtain and maintain a Department of Energy (DOE) security clearance
- Prior Tier 2 or advanced technical support experience
- Strong technical troubleshooting and problem-solving skills
- Experience supporting Windows environments and Microsoft Office applications
- Hands-on experience with PC hardware repair and peripheral device support
- Familiarity with iOS devices (iPad/iPhone) and mobile device management basics
- Excellent communication and customer service skills
- Experience with network troubleshooting involving LAN/WAN, TCP/IP, and Wi-Fi
- Ability to lift and move computer equipment as needed
- Willingness to work onsite and respond to deskside support requests
- Strong attention to detail and ability to follow established procedures
Technology Stack
- Windows
- Microsoft Office
- iOS, iPad, iPhone
- LAN/WAN
- TCP/IP
- Wi-Fi
Benefits
- Medical
- Dental
- Vision
- Life
- Health savings account
- Short/long term disability
- EAP
- Parental leave
- 401(k)
- Paid time off (PTO) for vacation
- Company paid holidays
Application and Interview Notes
- The application period is estimated to be 30 days from the job posting date.
- During application review, you may be required to participate in an on-camera interview and a process to verify your identity.
- Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization.
- All interview responses must be the candidate’s own.
Equal Opportunity
Peraton is an equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
