Support Jobs in Glenmont, NY

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Help Desk Technician

Y&L Consulting Glenmont, NY

Glenmont, NY

Today

$30 - $40/hr Full time Active Directory Desktop Deployment Help Desk

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Job Description

Y&L Consulting is hiring a Help Desk Technician to support enterprise workstation migration and device deployment initiatives for teams across the business. This on-site role in Glenmont, NY focuses on preparing, deploying, configuring, validating, and supporting end-user laptops, desktops, and related technology with minimal disruption during migration events and cutovers.

Role overview

As a PC Deployment & Migration Technician, you will assist employees during workplace refreshes, onboarding activities, and migration waves. Your work will include both hands-on device deployment and user support during login, access, and connectivity needs.

Key responsibilities

Deploy, configure, and support Windows laptops and desktop computers.
Complete workstation replacements and technology refresh activities.
Image, provision, configure, and validate new devices prior to deployment.
Migrate users to new laptops, including profile configuration, application setup, and connectivity verification.
Assist users with login issues, MFA enrollment, password resets, and workstation access.
Validate the functionality of business applications after device deployment.
Support enterprise productivity tools such as Microsoft 365, Outlook, Teams, and OneDrive.
Coordinate hardware distribution, collection, shipping, asset tracking, and inventory management.
Document deployment activities, issues, and resolutions in ServiceNow or the designated ticketing system.
Provide white-glove end-user support during migration events and scheduled cutovers.
Help set up printers, peripherals, docking stations, monitors, and mobile devices.
Support office relocation and site migration initiatives.
Maintain accurate asset management records and chain-of-custody documentation.
Escalate technical issues to engineering, endpoint management, or infrastructure teams as needed.
Participate in migration planning, staging, and hypercare support activities.

Requirements

2 years of desktop support, field services, deployment, or workplace technology experience.
Experience deploying Windows 10/11 workstations.
Experience supporting Microsoft 365 applications.
Knowledge of Active Directory, Azure AD (Entra ID), and multi-factor authentication.
Familiarity with laptop imaging, software deployment, and endpoint configuration.
Experience using ServiceNow or another ITSM platform.
Strong customer service and communication skills.
Ability to lift and move computer equipment up to 50 pounds.
Ability to travel between office locations as needed.

Technologies

Windows, Windows 10, Windows 11
Microsoft 365, Outlook, Teams, OneDrive
Active Directory, Azure AD, Entra ID
Multi-factor authentication
ServiceNow, ITSM

Preferred qualifications

Experience supporting large-scale PC refresh or migration projects.
Experience with Microsoft Autopilot and Intune.
Knowledge of asset management and inventory control processes.
Experience supporting printer deployments and office technology rollouts.
CompTIA A, Microsoft certifications, or equivalent experience.
Experience working in enterprise environments with 500 users.

Physical requirements and travel

Ability to lift, move, and set up computer equipment and peripherals up to 50 pounds.
Ability to work onsite during deployment waves, migration events, and scheduled cutovers.
Ability to travel between company office locations as needed.
Ability to work flexible hours during planned migration or deployment activities, when required.

Success measures

Devices deployed on schedule.
High user satisfaction during migration events.
Accurate asset tracking and inventory documentation.
Minimal migration-related incidents.
Successful completion of deployment waves and cutover activities.

Pay and work location

$30.00 - $40.00 per hour
Onsite in Glenmont, NY

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