Help Desk Technician

Y&L Consulting is hiring a Help Desk Technician to support enterprise workstation migration and device deployment initiatives for teams across the business. This on-site role in Glenmont, NY focuses on preparing, deploying, configuring, validating, and supporting end-user laptops, desktops, and related technology with minimal disruption during migration events and cutovers.

Role overview

As a PC Deployment & Migration Technician, you will assist employees during workplace refreshes, onboarding activities, and migration waves. Your work will include both hands-on device deployment and user support during login, access, and connectivity needs.

Key responsibilities

• Deploy, configure, and support Windows laptops and desktop computers.
• Complete workstation replacements and technology refresh activities.
• Image, provision, configure, and validate new devices prior to deployment.
• Migrate users to new laptops, including profile configuration, application setup, and connectivity verification.
• Assist users with login issues, MFA enrollment, password resets, and workstation access.
• Validate the functionality of business applications after device deployment.
• Support enterprise productivity tools such as Microsoft 365, Outlook, Teams, and OneDrive.
• Coordinate hardware distribution, collection, shipping, asset tracking, and inventory management.
• Document deployment activities, issues, and resolutions in ServiceNow or the designated ticketing system.
• Provide white-glove end-user support during migration events and scheduled cutovers.
• Help set up printers, peripherals, docking stations, monitors, and mobile devices.
• Support office relocation and site migration initiatives.
• Maintain accurate asset management records and chain-of-custody documentation.
• Escalate technical issues to engineering, endpoint management, or infrastructure teams as needed.
• Participate in migration planning, staging, and hypercare support activities.

Requirements

• 2 years of desktop support, field services, deployment, or workplace technology experience.
• Experience deploying Windows 10/11 workstations.
• Experience supporting Microsoft 365 applications.
• Knowledge of Active Directory, Azure AD (Entra ID), and multi-factor authentication.
• Familiarity with laptop imaging, software deployment, and endpoint configuration.
• Experience using ServiceNow or another ITSM platform.
• Strong customer service and communication skills.
• Ability to lift and move computer equipment up to 50 pounds.
• Ability to travel between office locations as needed.

Technologies

• Windows, Windows 10, Windows 11
• Microsoft 365, Outlook, Teams, OneDrive
• Active Directory, Azure AD, Entra ID
• Multi-factor authentication
• ServiceNow, ITSM

Preferred qualifications

• Experience supporting large-scale PC refresh or migration projects.
• Experience with Microsoft Autopilot and Intune.
• Knowledge of asset management and inventory control processes.
• Experience supporting printer deployments and office technology rollouts.
• CompTIA A, Microsoft certifications, or equivalent experience.
• Experience working in enterprise environments with 500 users.

Physical requirements and travel

• Ability to lift, move, and set up computer equipment and peripherals up to 50 pounds.
• Ability to work onsite during deployment waves, migration events, and scheduled cutovers.
• Ability to travel between company office locations as needed.
• Ability to work flexible hours during planned migration or deployment activities, when required.

Success measures

• Devices deployed on schedule.
• High user satisfaction during migration events.
• Accurate asset tracking and inventory documentation.
• Minimal migration-related incidents.
• Successful completion of deployment waves and cutover activities.

Pay and work location

• $30.00 - $40.00 per hour
• Onsite in Glenmont, NY