Support Jobs in Goshen, IN

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Help Desk Technician / Level I Support

CAPS & Maple City Goshen, IN

Goshen, IN

Today

Full time Azure Ad / Entra Id Device Management EHR

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Job Description

The Help Desk Technician / Level I Support role is part of the IT team for CAPS & Maple City in Goshen, IN, focusing on day-to-day technical support and the steady operation of key systems. This position handles help desk tickets and provides first-level assistance using Microsoft platform tools.

Onsite Location

Goshen, IN (onsite)

Role Overview

In this position, you will ensure technical infrastructure supports staff needs reliably and efficiently. The role includes ticket management and Level I support, with work aligned to tools and systems in the Microsoft environment such as Entra, Intune, and Azure. Epic (electronic health record) is also part of the technology stack.

Responsibilities

Manage Help Desk tickets promptly and effectively
Provide L1 support using multiple tools and systems within the Microsoft platform, including Entra, Intune, and Azure
Respond to staff issues by phone, email, and chat
Run diagnostics to resolve customer-reported issues
Install, make changes to, and repair computer hardware and software
Follow up with staff to confirm issues are resolved
Complete daily, weekly, and monthly systems audits to support high reliability
Maintain internal inventory systems to ensure accuracy
Create, edit, and modify team documentation for systems and workflows
Demonstrate effective interpersonal skills
Perform other assigned duties that support shared work

Requirements

Strong working knowledge of computer systems, including hardware and software
Solid documentation and writing skills
Strong problem-solving, analytical, and team-working skills
Excellent communication and interpersonal skills
Strong time management for both short-term and long-term goals and tasks
Willingness to learn new technologies
Self-motivated critical thinking
Commitment to collaborate within the organization
Ability to work in prolonged periods in front of a computer
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Federal requirement to verify identity and eligibility to work in the U.S.

Required Qualifications

Minimum experience: 1 years
Education: Associate degree or above preferred

Technologies

Entra
Intune
Azure
Epic (electronic health record)

Benefits

Competitive salary and benefits package including retirement plan, health insurance, and childcare reimbursement
Opportunities for professional development and growth
Access to a large-scale network and tools, with support to learn
Training and management of Epic skills and tools
Supportive and inclusive workplace culture
Opportunity to make a meaningful impact on the healthcare experience in the community

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