Support Jobs in Gouverneur, NY

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Store Systems Help Desk Specialist

Kinney Drugs Gouverneur, NY

Gouverneur, NY

Today

$17 - $18/hr Full time Customer Service Customer Support Help Desk Support

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Job Description

Kinney Drugs is hiring a Store Systems Help Desk Specialist for a hybrid role based in Gouverneur, NY. In this position, you will support pharmacy and point of sale environments by providing help desk phone assistance and coordinating practical resolutions for in-store technology.

You will serve as a first line resource for stores, handling inquiries and complaints with professionalism while tracking each interaction in a corporate system. The role also includes working across internal teams and with hardware and software vendors to keep issues moving toward closure, with timely follow-up until problems are resolved.

What you’ll do

Answer store requests promptly and courteously, providing resolutions to inquiries and handling complaints in a professional manner.
Resolve issues through multiple channels, including telephone, e-mail, fax, store mail, US mail, or in person.
Keep calls efficient by working to minimize call length while maintaining strong service quality.
Coordinate with other departments as needed to resolve problems.
Work with hardware and software vendors to support problem resolution.
Provide timely follow up on each call until the issue is resolved.
Document and review call and resolution details in a corporate tracking system.
Assist with maintenance of master files as needed.
Complete depot tracking forms when hardware is supplied to stores or other departments.
Follow Help Desk Policies and Procedures.
Complete mandatory and regulatory training programs.
Perform other duties as assigned.

Required skills and experience

Provide help desk phone support for pharmacy and point of sale systems, in-store PCs, handheld units, networking, and phones.
Document and review all call details on a corporate tracking system.
Adhere to Help Desk Policies and Procedures.
Complete mandatory and regulatory training programs.
Education: Associate’s Degree in Computer Science or related field.
Preferred: 1 or more years of experience in Pharmacy operations and/or POS.

Role details

Location: Gouverneur, NY (hybrid)
Compensation: USD 17–18 per hour

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