Support Jobs in Grain Valley, MO

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8d ago

Help Desk Technician (IT)

UDC USA Inc Grain Valley, MO

Grain Valley, MO

8d ago

$55k - $78k/yr Full time Active Directory Application Support Cloud Platforms

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Job Description

UDC USA Inc is seeking a Help Desk Technician (IT) to deliver frontline and advanced IT support across its sites in Florida, Missouri, and Texas. The role is primarily based in Grain Valley, MO, operating in a hybrid environment with opportunities to work remotely while supporting multiple locations and IT infrastructure needs.

Responsibilities

Serve as the primary point of contact for end-user technical support (phone, email, ticketing system).
Troubleshoot and resolve hardware, software, printer, and connectivity issues, from routine requests to advanced problems.
Set up, configure, and deploy laptops, desktops, and peripherals.
Administer Microsoft 365 applications and services for end users.
Manage Active Directory / Entra ID accounts, groups, and permissions; execute user onboarding and offboarding.
Assist with server maintenance, backups, patching, and monitoring.
Troubleshoot network connectivity issues and support switches, VPNs, and wireless infrastructure; coordinate with vendors and ISPs as needed.
Provide hands-on and remote support to users across all company sites.
Apply and help maintain security controls in line with CMMC / NIST SP 800-171 requirements.
Assist in gathering and documenting compliance evidence, including access reviews and asset inventory.
Log, track, and document tickets, resolutions, asset inventory, and procedures accurately.
Follow all company security policies when handling systems and data.

Requirements

Associate’s degree in Information Technology, Computer Science, or a related field (Bachelor’s degree strongly preferred). Equivalent combination of 5+ years of progressive, relevant IT experience may be substituted for the formal degree requirement.
Minimum of three (3) years of hands-on IT help desk or technical support experience, with demonstrated ability to independently diagnose and resolve complex tier-2 technical issues.
Proven proficiency administering Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive, Intune), managing Active Directory / Microsoft Entra ID user accounts, groups, and permissions, and executing user onboarding/offboarding processes.
Strong practical experience troubleshooting and supporting Windows 10/11 endpoints, printers, peripherals, network connectivity (LAN/WAN, VPN, wireless), and basic server administration (backups, patching, monitoring).
Current CompTIA A+ and CompTIA Network+ certifications (or demonstrated equivalent expertise).
Eligibility to obtain and maintain any required U.S. Department of Defense security clearance or Common Access Card (CAC) necessary to support government contracts.

Technologies

Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Intune)
Active Directory / Microsoft Entra ID
Windows 10/11
VPN
LAN/WAN
Wireless networking

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Salary

USD 55,000 - 78,000 per year

Security Clearance

Secret (Required)

Travel

Willingness to travel 25% (Required)

Work Location

Hybrid remote in Grain Valley, MO 64029

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