Support Jobs in Greenfield, IN

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2d ago

Lead Technical Support Engineer

Civan Lasers Inc Greenfield, IN

Greenfield, IN

2d ago

Full time Electrical Engineering Customer Service Customer Support

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Job Description

The Lead Technical Support Engineer role at Civan Lasers centers on directing technical service, installation, commissioning, training, and post-installation support for laser welding systems. The position requires frequent travel across North America and hands-on work in the application lab when not on site with clients.

Responsibilities

Oversee the full deployment lifecycle of laser welding systems, including on-site installation, initial startup, commissioning, and securing customer acceptance.
Serve as the primary technical liaison for customer service and ongoing post-installation support.
Identify and fix issues spanning electrical, mechanical, optical, controls, and process disciplines in both field and remote settings.
Provide hands-on training to customers on safe operation, routine maintenance, troubleshooting, and best practices.
Coordinate service center activities, including management of service equipment and inventory.
Manage the overall installation process with thorough planning before, during, and after installation to ensure a smooth workflow.
Document service activities and transmit field feedback to engineering and applications teams for continuous improvement.
Contribute to the development of technical service standards.
Support laser operation demonstrations and customer site visits in the application lab when not traveling.
Represent the company professionally at customer sites and help foster strong customer relationships.

Requirements

Bachelor’s degree in optics, photonics, laser engineering, electrical engineering, mechanical engineering, or a related field; equivalent practical experience may be considered.
Minimum five years of applicable experience, including installation, integration, commissioning, and or post-installation support of complex industrial systems in customer environments.
Background in technical service, field service, installation, and or customer support engineering for industrial equipment.
Strong hands-on troubleshooting skills with complex industrial equipment and technical systems.
Ability and willingness to travel frequently across North America.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with customers and internal teams.
Commitment to safe work practices in industrial environments.

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Location

Greenfield, Indiana

Work Location

In person

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