Lead Technical Support Engineer

The Lead Technical Support Engineer role at Civan Lasers centers on directing technical service, installation, commissioning, training, and post-installation support for laser welding systems. The position requires frequent travel across North America and hands-on work in the application lab when not on site with clients.

Responsibilities

• Oversee the full deployment lifecycle of laser welding systems, including on-site installation, initial startup, commissioning, and securing customer acceptance.
• Serve as the primary technical liaison for customer service and ongoing post-installation support.
• Identify and fix issues spanning electrical, mechanical, optical, controls, and process disciplines in both field and remote settings.
• Provide hands-on training to customers on safe operation, routine maintenance, troubleshooting, and best practices.
• Coordinate service center activities, including management of service equipment and inventory.
• Manage the overall installation process with thorough planning before, during, and after installation to ensure a smooth workflow.
• Document service activities and transmit field feedback to engineering and applications teams for continuous improvement.
• Contribute to the development of technical service standards.
• Support laser operation demonstrations and customer site visits in the application lab when not traveling.
• Represent the company professionally at customer sites and help foster strong customer relationships.

Requirements

• Bachelor’s degree in optics, photonics, laser engineering, electrical engineering, mechanical engineering, or a related field; equivalent practical experience may be considered.
• Minimum five years of applicable experience, including installation, integration, commissioning, and or post-installation support of complex industrial systems in customer environments.
• Background in technical service, field service, installation, and or customer support engineering for industrial equipment.
• Strong hands-on troubleshooting skills with complex industrial equipment and technical systems.
• Ability and willingness to travel frequently across North America.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with customers and internal teams.
• Commitment to safe work practices in industrial environments.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Location

Greenfield, Indiana

Work Location

In person