Support Jobs in Harrisonville, MO

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4d ago

IT Support Specialist

City of Harrisonville Harrisonville, MO

Harrisonville, MO

4d ago

$21 - $34/hr Full time End User Support Hardware Support Help Desk Support

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Job Description

City of Harrisonville is seeking an IT Support Specialist to join the onsite team in Harrisonville, Missouri. This role is the first point of contact for technical support, manages helpdesk tickets, and diagnoses hardware and software issues to keep the city’s IT infrastructure functioning. The position offers a competitive hourly pay range and a comprehensive benefits package designed to support you and your family.

Benefits

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

Responsibilities

Serve as the first point of contact for helpdesk calls and tickets, delivering first‑level support to resolve technical issues
Document and track the status of all helpdesk requests and follow up to ensure timely resolution
Diagnose and resolve hardware and software problems on desktops and laptops
Perform basic network troubleshooting and escalate complex issues to higher-level support when needed
Install, configure, and maintain printers and related equipment
Provide excellent customer service to all staff with clear communication and a helpful attitude
Educate users on basic IT practices and self‑service options to improve IT literacy
Troubleshoot and resolve printer-related issues
Maintain accurate records of support requests, solutions, and equipment inventory
Develop and update user guides and technical documentation as needed
Assist with setup and deployment of new computers and IT equipment
Participate in ongoing training and professional development to stay current with technology trends and best practices
Perform additional duties as required and adhere to city and department policies

Requirements

High School diploma
Familiarity with basic computer hardware and software troubleshooting
Proficiency with Microsoft and a basic understanding of operating systems (Windows, Mac OS)
CompTIA A+ Certification or equivalent
A valid driver’s license upon hire

Technologies

Windows
Mac OS

Pay

Pay: $21.26 - $34.01 per hour

Work location

In person role based in Harrisonville, Missouri

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