Support Jobs in Hidalgo County, NM

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Onsite IT Support Technician

Better IT Services Hidalgo County, NM

Hidalgo County, NM

Today

$45k - $60k/yr Full time End User Support Hardware Support Information Technology (IT)

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Job Description

This onsite role supports clients’ day-to-day technology needs by resolving IT issues in person, over the phone, and sometimes remotely. You will work with local network environments, assist users, and document resolutions using a cloud-based ticketing system provided by Better IT Services.

Key Responsibilities

Provide technical assistance for client hardware and software
Set up workstations, including computers and necessary peripheral devices such as routers and printers
Inspect and verify the functionality of hardware components, including HDD, mouse, and keyboard
Install and configure software and related functions according to provided specifications
Maintain local networks to support reliable, optimized performance
Support network and computer system security and privacy
Perform network cabling and install relevant equipment
Guide users on how to operate new software and computer equipment
Plan and schedule upgrades and maintenance while supporting client work continuity
Troubleshoot issues to diagnose and resolve problems, including repair, part replacement, and debugging
Maintain accurate records, logs of repairs and fixes, and maintenance schedules
Identify shortages in required computer or network equipment and place orders
Resolve client issues via phone, in person, or electronically
Recommend hardware and software improvements based on client needs
Track customer issues and resolutions using the cloud-based ticketing system provided

Required Qualifications

Previous experience in IT and computer support
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Share details of Microsoft, CompTIA, and Cisco certifications for enhanced consideration

Preferred Experience

IT support experience (1 year, preferred)
Windows or networking experience (1 year, preferred)

Education

High school or equivalent (Preferred)

Technologies

Microsoft, CompTIA, Cisco, Windows, and a cloud-based ticketing system

Compensation and Work Schedule

Job type: Full-time
Pay: $45,000.00 to $60,000.00 per year
Work location: In person

Location

Hidalgo County, NM (onsite)

Benefits

401(k)
401(k) matching
Dental insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

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