Onsite IT Support Technician

This onsite role supports clients’ day-to-day technology needs by resolving IT issues in person, over the phone, and sometimes remotely. You will work with local network environments, assist users, and document resolutions using a cloud-based ticketing system provided by Better IT Services.

Key Responsibilities

• Provide technical assistance for client hardware and software
• Set up workstations, including computers and necessary peripheral devices such as routers and printers
• Inspect and verify the functionality of hardware components, including HDD, mouse, and keyboard
• Install and configure software and related functions according to provided specifications
• Maintain local networks to support reliable, optimized performance
• Support network and computer system security and privacy
• Perform network cabling and install relevant equipment
• Guide users on how to operate new software and computer equipment
• Plan and schedule upgrades and maintenance while supporting client work continuity
• Troubleshoot issues to diagnose and resolve problems, including repair, part replacement, and debugging
• Maintain accurate records, logs of repairs and fixes, and maintenance schedules
• Identify shortages in required computer or network equipment and place orders
• Resolve client issues via phone, in person, or electronically
• Recommend hardware and software improvements based on client needs
• Track customer issues and resolutions using the cloud-based ticketing system provided

Required Qualifications

• Previous experience in IT and computer support
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Share details of Microsoft, CompTIA, and Cisco certifications for enhanced consideration

Preferred Experience

• IT support experience (1 year, preferred)
• Windows or networking experience (1 year, preferred)

Education

High school or equivalent (Preferred)

Technologies

Microsoft, CompTIA, Cisco, Windows, and a cloud-based ticketing system

Compensation and Work Schedule

• Job type: Full-time
• Pay: $45,000.00 to $60,000.00 per year
• Work location: In person

Location

Hidalgo County, NM (onsite)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance