Support Jobs in Hilliard, OH

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1d ago

TECHNICAL SUPPORT REPRESENTATIVE - PART-TIME

Micro Center Hilliard, OH

Hilliard, OH

1d ago

Part time Customer Service Customer Support End User Support

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Job Description

Part-time Technical Support Representatives are based onsite at Micro Center's Corporate Office in Hilliard, OH, delivering technical support and driving sales in a fast-paced retail environment.

Responsibilities

Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email.
Maintain a general understanding of current consumer electronic devices and technology.
Identify customers’ needs, clarify information, qualify issues, and offer solutions.
Personalize support to improve customer satisfaction.
Accurately document all customer contacts and enter them into the appropriate database.
Develop and maintain effective working relationships to ensure teamwork.
Meet personal/team goals.

Requirements

High school diploma required; one year of experience in customer service or a related field preferred.
Strong listening, critical thinking, and problem-solving abilities.
Excellent verbal and written communication skills.
Accurate and efficient typing proficiency.
Ability to multitask effectively while managing priorities.
Flexible and adaptable when working with diverse customer needs and personalities.
Passion for technology, including computers and electronics, is a definite plus.

Benefits

Competitive Employee Discount, including our Friends & Family Discount Program
Tuition Reimbursement and Education Savings Opportunities to support continuous learning
Paid Time Off for regular associates to rest, recharge, and take care of what matters most
401(k) Retirement Plan with Company Match to help you plan for the future
Industry-leading Vendor and Company Training to build your skills and product expertise
Clear Career Growth and Advancement Opportunities across the organization

Appcast

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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