Support Jobs in Holloman AFB, NM

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Today

IT Help Desk Customer Support Specialist

Canvas II, LLC. Holloman AFB, NM

Holloman AFB, NM

Today

Full time CAC Customer Support Desktop Support

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Job Description

This onsite IT Help Desk role serves as a first-line customer support and communications focal point for Tier 1 unclassified services at Holloman AFB, NM. The position focuses on request intake and triage, end-user troubleshooting, and compliance-focused account, asset, and deployment activities.

Key Responsibilities

Answer customer-submitted support requests received by telephone, email, in-person appointments, or the organization’s official ticketing system.
Act as a Communication Focal Point by receiving, triaging, and routing complex support requests to the appropriate specialized IT shop.
Complete basic account management on unclassified networks, including unlocking user accounts, resetting passwords, and verifying NIPRNet user credentials.
Troubleshoot end-user computing issues involving hardware and software across supported unclassified equipment and systems.
Image, configure, and onboard new computers to supported unclassified enclaves in accordance with Air Force Standard Desktop Configuration guidelines.
Install, configure, and troubleshoot approved software applications on unclassified end-user computing devices.
Install, program, and troubleshoot network printers, multi-function printers, and scanners on the unclassified network.
Provide Common Access Card (CAC) and Public Key Infrastructure (PKI) support, including troubleshooting card readers, publishing unclassified certificates, and resolving middleware issues.
Manage all warranty claims for covered equipment from cradle to grave, including vendor communications, troubleshooting, submitting Return Merchandise Authorizations (RMAs), and scheduling support visits.
Support IT Asset Management System account custodians with preparation, sanitization, and turn-in of end-of-life equipment to Defense Logistics Agency Disposition Services.
Verify that newly imaged and deployed systems meet unclassified security compliance standards and physical asset labeling requirements prior to distribution.

Required Certifications and Security Clearance

Obtain and maintain DoD 8570.01-M / 8140 baseline certification requirements (for example, Security+) to maintain privileged NIPRnet account access.
Must be able to obtain and maintain a Secret clearance.

Education

Minimum: Bachelor’s Degree in Business or related field (or substitution as described for IM1, IM2, IM3).

Experience Levels

IM1: 0 years of experience
IM2: 0-3 years of experience
IM3: 3-10 years of experience

Tools and Platforms

DoD 8570.01-M
DoD 8140
Security+
NIPRNet
Common Access Card
Public Key Infrastructure
Air Force Standard Desktop Configuration
IT Asset Management System
Defense Logistics Agency Disposition Services
Return Merchandise Authorizations (RMAs)
NIPRnet

Location

Holloman AFB, NM (onsite)

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