Support Jobs in Houston, TN

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Service Desk Technician (On-Site)

Enable Resource Group LLC Houston, TN

Houston, TN

Today

Full time Active Directory Customer Support Help Desk Support

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Job Description

Enable Resource Group LLC is seeking a mission-minded Service Desk Technician (On-Site) local to the Houston, TN area. In this role, you will support Enable clients with remote technical assistance, troubleshooting, and resolution delivery while maintaining a client-first service approach and clear communication.

Key Responsibilities

Act as the first point of contact for clients requesting remote technical assistance and help ensure reliable technology resolutions.
Build and maintain client relationships by using active listening and empathetic communication.
Work effectively within a collaborative team environment.
Apply critical thinking to identify issues and discover effective solutions efficiently.
Explain complex technical concepts in a way that matches the client’s skill level, supporting understanding at all experience levels.

Required Qualifications

1-3 years of experience in an IT support role troubleshooting Tier I to Tier II tickets, or a bachelor’s degree in a technical area of study.
Current experience supporting Microsoft 365 applications.
Proven knowledge of creating and managing users, groups, and objects within Active Directory and/or Entra ID.
Working knowledge of electronic ticketing systems.
Working knowledge of current Windows OS.
Ability to undergo and pass a background check in accordance with state and federal laws.

Technologies

Microsoft 365
Active Directory
Entra ID
Windows OS

Preferred Skills

macOS
Basic networking concepts such as DHCP, DNS, TCP/IP, and IP routing
Microsoft 365 and Google Workspace administration
Remote administration concepts and tools
Process or task automation solutions in business or other environments
Microsoft Azure
Experience with managed services tools from vendors such as ConnectWise and Datto/Kaseya
Professional certifications such as A+, Network+, Security+, Microsoft certifications, etc.
A bachelor’s degree in a related area of study

Benefits

Fantastic company culture
Great work/life balance
Competitive salary
Competitive health benefits
3 weeks of PTO and major holidays
401k with a match
Growth opportunities

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