Service Desk Technician (On-Site)

Enable Resource Group LLC is seeking a mission-minded Service Desk Technician (On-Site) local to the Houston, TN area. In this role, you will support Enable clients with remote technical assistance, troubleshooting, and resolution delivery while maintaining a client-first service approach and clear communication.

Key Responsibilities

• Act as the first point of contact for clients requesting remote technical assistance and help ensure reliable technology resolutions.
• Build and maintain client relationships by using active listening and empathetic communication.
• Work effectively within a collaborative team environment.
• Apply critical thinking to identify issues and discover effective solutions efficiently.
• Explain complex technical concepts in a way that matches the client’s skill level, supporting understanding at all experience levels.

Required Qualifications

• 1-3 years of experience in an IT support role troubleshooting Tier I to Tier II tickets, or a bachelor’s degree in a technical area of study.
• Current experience supporting Microsoft 365 applications.
• Proven knowledge of creating and managing users, groups, and objects within Active Directory and/or Entra ID.
• Working knowledge of electronic ticketing systems.
• Working knowledge of current Windows OS.
• Ability to undergo and pass a background check in accordance with state and federal laws.

Technologies

• Microsoft 365
• Active Directory
• Entra ID
• Windows OS

Preferred Skills

• macOS
• Basic networking concepts such as DHCP, DNS, TCP/IP, and IP routing
• Microsoft 365 and Google Workspace administration
• Remote administration concepts and tools
• Process or task automation solutions in business or other environments
• Microsoft Azure
• Experience with managed services tools from vendors such as ConnectWise and Datto/Kaseya
• Professional certifications such as A+, Network+, Security+, Microsoft certifications, etc.
• A bachelor’s degree in a related area of study

Benefits

• Fantastic company culture
• Great work/life balance
• Competitive salary
• Competitive health benefits
• 3 weeks of PTO and major holidays
• 401k with a match
• Growth opportunities