Support Jobs in Hudson, OH

1 job found

Include remote jobs

Today

IT Support Technician

Laurel Lake Hudson, OH

Hudson, OH

Today

$19 - $28/hr Full time Active Directory Application Support End User Support

Apply Now

Job Description

Laurel Lake is hiring an IT Support Technician for onsite support in Hudson, OH. This role is the first line of help for employees and Laurel Lake residents, with a focus on timely troubleshooting, clear communication, and staying aligned with security and healthcare privacy expectations. Compensation is $19–$28 per hour.

Benefits

Medical Insurance through Meritain (Co-pay Plan) for employees working 30+ hours/week
Dental coverage through Mutual of Omaha for employees working 30+ hours/week
Vision coverage through Mutual of Omaha for employees working 30+ hours/week
FSA (Flex Spending Account) for employees working 30+ hours/week
Basic Life (1x annual salary) for employees working 30+ hours/week, with an option to purchase supplemental Life Insurance for self/spouse/child
Short Term Disability for employees working 20+ hours/week after completion of six months of service
403(b) Retirement Program with potential match for employees up to 4%
Section 125 Pre-Tax PTO (Vacation/Sick Time/Holiday)
Tuition Assistance ($1250/$1750/$2500 maximum per year based on part-time or full-time status)
Free On-Site CEU Opportunities
Direct Deposit for payroll
Competitive Wage Scale
Free Parking
Employee Dining Room with meals at nominal charge
On-Site Health Club w/ Pool
Employee Wellness Program
Smoke-Free Campus and 24-Hour Campus Security
Akron Metro Regional Transit Service
Employee Family Assistance Program
Discounted Membership to Life Center Plus/Hudson
Award Programs (example: Employee of the Month)
Staff/Resident Activities & Social Events
Employee Referral Bonus Program
Eligible for Christmas Bonus in December from residents

Responsibilities

Provide first-level technical support via phone, email, ticketing system, and in-person assistance (primary method)
Troubleshoot and resolve issues involving hardware, software, TV, remote, cable, internet, Wi-Fi, and peripherals
Help configure and deploy desktop computers, laptops, tablets, printers, and mobile devices
Assist users with Microsoft 365 applications including Outlook, Teams, Word, Excel, OneDrive, and SharePoint
Serve as the primary IT contact for Laurel Lake residents
Support audiovisual equipment for meetings, training sessions, and presentations
Assist with the acquisition, installation, and implementation of new programs/systems
Staff training and onboarding for new employees and residents
Manage user access support, including password resets and troubleshooting for PointClickCare and other healthcare applications
Coordinate with clinical leadership and software vendors regarding technical issues
Support barcode scanners, medication cart workstations, wireless devices, and resident care technology
Create, modify, and disable user accounts per established procedures
Assist with Microsoft 365 user management and licensing
Maintain accurate records of technology assets and assigned equipment
Ensure compliance with cybersecurity and HIPAA-related access requirements
Troubleshoot workstation, printer, Wi-Fi, and network connectivity issues
Assist with workstation imaging and system upgrades
Escalate complex network and infrastructure issues to senior IT staff
Monitor and maintain inventory of technology equipment and supplies
Document incidents, service requests, and resolutions in the ticketing system
Develop basic user guides and reference materials
Provide one-on-one training and technology assistance to employees
Support onboarding technology setup for new hires
Follow all Laurel Lake security, privacy, and confidentiality policies
Identify and report cybersecurity concerns immediately and support security awareness initiatives
Assist with compliance requirements related to healthcare information systems
Perform other related duties as needed

Requirements

High school diploma or equivalent required
Associate degree in Information Technology, Computer Science, or related field preferred
1-3 years of technical support or help desk experience preferred
Experience supporting Microsoft Windows and Microsoft 365 environments
Experience in healthcare, senior living, or long-term care preferred
Microsoft Windows operating systems
Microsoft 365 administration and support
Active Directory and user account management
PC hardware diagnostics and repair
Printers and multifunction devices
Wi-Fi and network troubleshooting
Mobile device support
Basic cybersecurity awareness
Strong customer service orientation, with excellent verbal and written communication skills
Problem-solving and analytical skills, with ability to prioritize multiple requests
Strong organizational skills
Ability to work independently and as part of a team
Patience and professionalism when assisting end users
Ability to lift and transport equipment up to 50 pounds
Ability to walk throughout campus facilities
Ability to work under desks, install equipment, and handle cabling when needed
Ability to sit, stand, bend, and use computer equipment for extended periods

Job Details

Location: Hudson, OH (onsite)
Pay: $19–$28 per hour
Minimum experience: 1 year

Key Technologies

Microsoft 365, Outlook, Teams, Word, Excel, OneDrive, SharePoint
PointClickCare
Active Directory
Wi-Fi
Barcode scanners
Medication cart workstations
Wireless devices
Microsoft Windows
Printers and multifunction devices
Mobile device support
HIPAA
TV, remote, cable

Physical Demands (Non-Patient Care Staff, 21–50 lbs.)

Occasional: 1 to 33% of workday
Frequent: 34 to 66% of workday
Constant: 67 to 100% of workday
Not at all: 0% of workday

Job Hazard Risks

Lifting
Infectious Disease Exposure
Hazard Materials Exposure (Nuclear, Biological, Chemical)
Workplace Violence Potential

Position Specifications: This job description identifies the general nature and level of work to be performed and is not an exhaustive list of responsibilities, duties, or skills required.

View full job page →

Get Support Jobs in Hudson, OH alerts

New Support Jobs in Hudson, OH, daily.