IT Support Coordinator

Onsite in Jefferson City, MO, this IT Support Coordinator role keeps diocesan teams productive by delivering reliable, prompt technology assistance and guiding end users through key transitions, including a planned migration to Microsoft 365. You will also work closely with a contracted IT services provider to ensure issues are handled effectively, from first response through resolution.

How you’ll help diocesan staff

• Act as the Diocese’s internal point of contact for technology support, providing prompt, competent, and courteous help to chancery staff, priests, and other diocesan employees.
• Serve as the interface to the contracted IT services provider for support requests and configuration work.
• Address issues directly when possible, route requests that require deeper provider technical expertise, and stay with the issue until the reporter is genuinely back to working.
• Take a hands-on role in technology transitions, including preparation for the planned Microsoft 365 migration and support for staff during the change.
• Maintain an accurate inventory of computers, monitors, mobile devices, and software licenses.

What you bring

• Minimum 3 years of hands-on technical support experience.
• Bachelor’s degree preferred.
• Additional certifications are desirable.

Technology focus

The role centers on Microsoft 365, supporting day-to-day end-user needs and contributing to the planned migration.

Apply

Qualified applicants are encouraged to apply through this application and/or submit a current résumé to [email protected].