Support Jobs in Killington, VT

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IT Support Specialist 1

KILLINGTON PICO SKI RESORT PARTNERS LLC Killington, VT

Killington, VT

Today

$23 - $26/hr Full time Av Support End User Support Hardware Support

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Job Description

The Technology Specialist I role provides comprehensive technical support across the Killington and Pico Ski Resort technology environment, covering both guest-facing and internal systems. The position focuses on installation, configuration, deployment, maintenance, troubleshooting, documentation, and end-user assistance.

Role Overview

Support technology systems for Killington/Pico Ski Resorts by installing, configuring, deploying, maintaining, and troubleshooting a variety of hardware and services. Handle user support and respond to technical requests for systems used by guests and internal teams.

Key Responsibilities

Research and analyze resort technical needs and resources, building knowledge of operational workflows
Research and recommend hardware and software solutions
Install, configure, and support POS systems and associated peripherals
Provide technical support for RFID infrastructure, including gate configuration and hardware/software support
Support speakers, amplifiers, and music streaming devices throughout the resort
Configure and support desktops and laptops
Install, configure, and maintain IP cameras
Install, configure, and maintain digital signage boards
Install, configure, and maintain music subscription services
Install, configure, and maintain speakers
Install, configure, and maintain Cable/IP TV services
Install, configure, and maintain cabling and device connectivity
Perform ongoing maintenance of supported devices and systems
Respond to support requests via Freshservice, email, and telephone
Document, track, and monitor tickets to support timely resolution
Maintain system and process documentation
Participate in on-call rotations
Provide training and share knowledge with IT team members
Work closely with supervisors, team members, other departments, vendors, and external partners
Follow Killington Hospitality Guidelines to support superior service for guests and end-users
Perform other duties as assigned

Required Qualifications

Education: Associate degree in computer science or an equivalent combination of education and experience
Ability to lift up to 50 lbs
Ability to work outdoors
Ability to climb ladders
Availability for weekend and after-hours support
Valid driver’s license and ability to provide own transportation for intra-resort travel
Preferred: Bachelor’s degree in computer science
Experience with Windows operating systems
Working knowledge of PC, laptop, and tablet hardware and peripherals
Knowledge of basic networking concepts
Strong troubleshooting skills and ability to learn quickly
Strong verbal and written communication skills
Professional appearance and demeanor
Experience managing WSUS and Windows Update processes
Experience configuring Windows Update Rings in Intune
Managing on-premises environments
Deploying and managing SSL certificates for servers and third-party environments
Administration of Microsoft Teams
Administration of Exchange Online
Administration of SharePoint Online

Technologies Used

Freshservice
POS systems
RFID
IP cameras
Digital signage boards
Music subscription services
Cable/IP TV services
Windows operating systems
Windows Update
WSUS
Intune
Windows Update Rings
SSL certificates
Microsoft Teams
Exchange Online
SharePoint Online

Compensation and Location

Location: Killington, VT (onsite). Pay: USD 23 to 26 per hour.

Benefits

Full-time, year-round, benefited position with optional company subsidized medical, dental, vision, flexible spending account, and health savings account
Employer paid short term disability and long-term disability offerings
401(k) retirement plan with company match up to 5%
Paid parental leave
Paid time off, holiday and sick pay
Free season pass for employee and dependents
Privileges at several other resorts
Several discount programs (for example: food & beverage, retail/rental, and friends & family tickets)

Required Knowledge, Skills, and Abilities

Education & Experience
Bachelor’s degree in computer science preferred

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