IT Support Specialist 1

The Technology Specialist I role provides comprehensive technical support across the Killington and Pico Ski Resort technology environment, covering both guest-facing and internal systems. The position focuses on installation, configuration, deployment, maintenance, troubleshooting, documentation, and end-user assistance.

Role Overview

Support technology systems for Killington/Pico Ski Resorts by installing, configuring, deploying, maintaining, and troubleshooting a variety of hardware and services. Handle user support and respond to technical requests for systems used by guests and internal teams.

Key Responsibilities

• Research and analyze resort technical needs and resources, building knowledge of operational workflows
• Research and recommend hardware and software solutions
• Install, configure, and support POS systems and associated peripherals
• Provide technical support for RFID infrastructure, including gate configuration and hardware/software support
• Support speakers, amplifiers, and music streaming devices throughout the resort
• Configure and support desktops and laptops
• Install, configure, and maintain IP cameras
• Install, configure, and maintain digital signage boards
• Install, configure, and maintain music subscription services
• Install, configure, and maintain speakers
• Install, configure, and maintain Cable/IP TV services
• Install, configure, and maintain cabling and device connectivity
• Perform ongoing maintenance of supported devices and systems
• Respond to support requests via Freshservice, email, and telephone
• Document, track, and monitor tickets to support timely resolution
• Maintain system and process documentation
• Participate in on-call rotations
• Provide training and share knowledge with IT team members
• Work closely with supervisors, team members, other departments, vendors, and external partners
• Follow Killington Hospitality Guidelines to support superior service for guests and end-users
• Perform other duties as assigned

Required Qualifications

• Education: Associate degree in computer science or an equivalent combination of education and experience
• Ability to lift up to 50 lbs
• Ability to work outdoors
• Ability to climb ladders
• Availability for weekend and after-hours support
• Valid driver’s license and ability to provide own transportation for intra-resort travel
• Preferred: Bachelor’s degree in computer science
• Experience with Windows operating systems
• Working knowledge of PC, laptop, and tablet hardware and peripherals
• Knowledge of basic networking concepts
• Strong troubleshooting skills and ability to learn quickly
• Strong verbal and written communication skills
• Professional appearance and demeanor
• Experience managing WSUS and Windows Update processes
• Experience configuring Windows Update Rings in Intune
• Managing on-premises environments
• Deploying and managing SSL certificates for servers and third-party environments
• Administration of Microsoft Teams
• Administration of Exchange Online
• Administration of SharePoint Online

Technologies Used

• Freshservice
• POS systems
• RFID
• IP cameras
• Digital signage boards
• Music subscription services
• Cable/IP TV services
• Windows operating systems
• Windows Update
• WSUS
• Intune
• Windows Update Rings
• SSL certificates
• Microsoft Teams
• Exchange Online
• SharePoint Online

Compensation and Location

Location: Killington, VT (onsite). Pay: USD 23 to 26 per hour.

Benefits

• Full-time, year-round, benefited position with optional company subsidized medical, dental, vision, flexible spending account, and health savings account
• Employer paid short term disability and long-term disability offerings
• 401(k) retirement plan with company match up to 5%
• Paid parental leave
• Paid time off, holiday and sick pay
• Free season pass for employee and dependents
• Privileges at several other resorts
• Several discount programs (for example: food & beverage, retail/rental, and friends & family tickets)

Required Knowledge, Skills, and Abilities

• Education & Experience
• Bachelor’s degree in computer science preferred